People Operations Manager

Addleshaw Goddard; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading law firm in Berlin is looking for a People Operations Manager to provide top-notch operational support to partners and lawyers across Germany. The role involves managing Legal PA and Office Administration teams, ensuring efficient client service, and supporting HR operations. Ideal candidates require strong leadership skills and the ability to handle sensitive information while fostering cross-departmental collaboration. Excellent communication in both German and English is essential, along with organizational prowess.

Qualifikationen

• Proven success in a business management role focusing on cross-departmental collaboration.
• Experience in leading and managing teams effectively.
• Ability to handle sensitive and confidential information.

Aufgaben

• Support the Head of Germany in managing office operations.
• Oversee the Legal PA and Office Administration teams.
• Provide HR operational administration support.

Kenntnisse

Team leadership

Interpersonal skills

Organizational skills

Problem-solving

Stakeholder management

Jobbeschreibung

PURPOSE OF THE ROLE

Supporting the Head of Germany, the People Operations Manager is responsible for delivering high‑quality and experienced office operational support to Partners and Lawyers throughout our German region. This position plays a crucial role in shaping the operational and efficiency strategy of our expanding business, with significant responsibility for overseeing the Legal PA and Office Administration teams to ensure exceptional client service. The role also involves providing support for local HR operational administration and related activities. Additionally, the People Operations Manager acts as a key liaison between Group AG and Germany on Administrative, PA, and HR operational matters.

DUTIES:

Given the breadth of the role, the general duties have been categorised for ease of reference:

LEGAL PA & OPERATIONAL MANAGEMENT

• Day‑to‑day line management of the Legal PA team, identifying the appropriate level of support and ensuring the needs of the offices are met.
• Day‑to‑day line management of the Office Coordinator & Reception/Administration teams.
• Develops strong relationships with the Head of Region and Partner groups, consulting on elements relating to the operation of the Legal PA teams in Germany.
• Regular engagement with the EMEA Senior Secretarial Manager, who offers best‑practice guidance, support and assistance on alignment with firm‑wide standards/processes in a supporting line‑management capacity.
• Holiday/absence, working‑hour, overtime approvals for Legal PAs & Administrative team.
• Sickness absence reporting, including receiving absence calls, notifying the team, confirming cover and escalating any concerns/SSSM.
• Organisation of day‑to‑day or emergency PA cover/unplanned absence, where required.
• Allocation of PA to all new starters.
• Arranging Group PA meetings.
• Supporting new and existing PAs with system updates/training and identifying process improvements/efficiencies where appropriate.
• Induction planning for new starter PAs.
• Management of performance review process, providing PA performance feedback and contributing to objective‑setting for the check‑in process.
• Responsible for travel supplier liaison and management.
• Supports and liaises with the Premises & Office Services Director on other projects as required, such as office moves or refurbishments.

PEOPLE / HR ADMINISTRATION

• Supporting the drafting of employment references (with appropriate input from Employment/Partners as required).
• Scanning confidential documents in relation to pension/insurance/payroll over to Group HR / Group Payroll, including but not limited to exemption notices and documents for the Versorgungswerk.
• Management of the SEPA Forms, liaising with employees, teams and external bodies as appropriate.
• Monitoring the external statutory health insurance system to ensure that all sickness dates are recorded correctly and reported to Group payroll.
• Populating employment contract templates (for employees/trainees) which require wet signature in country.
• Working alongside the Group Resourcing team, providing support to the HR Manager in the provision of timely, cost‑effective and efficient resource management.
• Proactively identifying opportunities to improve HR processes and practices to support the achievement of business goals.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Proven success in a business management role with a focus on improving cross‑departmental collaboration.
• Excellent interpersonal skills with the ability to motivate others and facilitate effective team‑work.
• Hands‑on experience leading and managing teams, while challenging performance is essential.
• Highly organised with a willingness to work flexibly to meet the requirements of the role.
• Deep understanding of front and back‑office operations and how they intertwine.
• Experience working with and influencing senior leadership stakeholders.
• A responsive, proactive and service‑orientated approach.
• Experience delivering successful projects, ensuring engagement throughout.
• Dynamic problem‑solving abilities; finding creative, commercial and pragmatic solutions where required.
• Tenacity, resilience and patience when dealing with difficult and challenging issues.
• Experience gained in a comparable corporate environment would be preferred.
• Ability to deal with highly sensitive and confidential information.
• High‑quality communication skills, including a high level of written and spoken ability in both German and English.