Patient Engagement Specialist EMEA (m/f/d)

Johnson & Johnson; Aachen; Vor Ort; EUR 51.000 - 81.000; Vollzeit

Zusammenfassung

A leading MedTech company in Aachen seeks a Patient Advocacy Coordinator to manage patient engagement and operational logistics. Candidates should have a Bachelor’s degree and 3+ years of relevant experience in the MedTech or Pharma industry. Proficiency in CRM systems, excellent communication skills, and the ability to handle multiple tasks are essential. The role involves supporting patient-facing activities and event coordination while ensuring compliance with data protection regulations.

Qualifikationen

• 3+ years experience in MedTech or Pharma industry preferred.
• Prior experience in reporting, event and program coordination or patient-facing role is a plus.
• Fluent in English and German; additional European languages desirable.

Aufgaben

• Serve as a point of contact for patients and families and manage communication.
• Coordinate and execute logistical arrangements for patient-related activities.
• Manage and maintain CRM databases and ensure compliance with GDPR.
• Support essential administrative and operational workflows.

Kenntnisse

Organizational skills

Interpersonal skills

Communication skills

CRM systems proficiency

Microsoft Office proficiency

Problem-solving skills

Ausbildung

Bachelor’s degree in Business Administration, Healthcare Coordination, Communication, or related field

Master’s degree

Tools

Salesforce

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Jobbeschreibung

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

About Cardiovascular

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Purpose

Join our Patient Advocacy Program and become the central hub for operational coordination, patient engagement, and cross-team alignment across EMEA. You will ensure smooth execution of patient-facing activities, manage logistics, handle CRM workflows, and support internal teams to deliver best-in-class patient advocacy programmes.

Key Responsibilities

• Serve as a point of contact for patients and families, ensuring a supportive and professional experience. Manage communication, scheduling, consent collection, document processing, and follow-up throughout the engagement cycle.
• Coordinate and execute logistical arrangements for patient-related activities, including travel bookings, transportation, accommodation, hospital site visits, video recording days, internal events, and external engagements. Ensure all operational elements (timelines, confirmations, materials, permissions) are aligned and delivered on time.
• Manage and maintain CRM databases with a high degree of accuracy. Track information and activities. Ensure all data is compliant with GDPR and internal governance standards.
• Support essential administrative and operational workflows, including preparing agendas, run‑of‑show documents, briefing packs, coordination guides, meeting summaries, and follow‑up notes. Handle contract filing and assist with budget and invoice tracking.
• Report on patient engagement activities by maintaining up‑to‑date trackers, generating regular reports, and supporting the development of performance dashboards. Provide insights that support continuous improvement and operational excellence within the Patient Advocacy Program.

Who You Are

• Exceptionally organised, reliable, and detail‑oriented.
• Strong interpersonal and communication skills; comfortable interacting with patients, families, and internal teams.
• Proficient with CRM systems (Salesforce preferred), Microsoft Office suite (Excel, Outlook, PowerPoint) and digital collaboration tools.
• Able to manage multiple tasks, deadlines, and stakeholders across geographies.
• Understands or is willing to learn about compliance, data protection (GDPR) and administrative discipline in a healthcare/MedTech setting.
• Proactive problem solver, adapts quickly, and maintains professionalism in fast‑paced environments.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Coordination, Communication, Social Sciences or related field. Master’s degree preferred.
• 3+ years experience in MedTech or Pharma industry preferred.
• Prior experience in reporting, event and program coordination, office administration, or patient‑facing role is a plus.
• Fluent in English and German: additional European languages desirable.
• Willingness to travel 20% for events or hospital visits.

The anticipated base pay range for this position is € 51.200,00 to € 80.845,00.