Order Operations Coordinator

Breville USA, Inc.; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global leader in kitchen products is seeking an Order Operations Coordinator to support end-to-end fulfillment across Europe. This remote role involves managing order dashboards, troubleshooting issues, and liaising with logistics partners. Candidates should have 1–3 years of experience in e-commerce operations and knowledge of shipping workflows with EU carriers. The position offers competitive compensation, a rewarding team environment, and opportunities for professional growth.

Leistungen

Competitive compensation package

Employee discounts of up to 50%

Paid parental leave policy

Qualifikationen

• 1–3 years of experience in e-commerce operations or logistics.
• Strong understanding of shipping label workflows.
• Experience with major EU parcel carriers.

Aufgaben

• Monitor and maintain the global order dashboard.
• Identify and troubleshoot order issues with tracking.
• Work with carriers to resolve shipping delays.

Kenntnisse

Analytical thinking

Problem-solving

Communication skills

Attention to detail

E-commerce operations experience

Tools

Order management systems

Logistics platforms

Jobbeschreibung

About Breville

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they’d thought possible in their own home and ultimately allowing them to “Master Every Moment”.

A career at Breville

It’s more than working for a global leader; it’s an opportunity to be a part of something that impacts people all over the world.

About the role

The Order Operations Coordinator will work remotely from anywhere in Europe and play a central role in supporting the Global Operations Lead in managing end‑to‑end fulfilment across multiple regions. You will collaborate with roaster partners, major European logistics carriers, internal teams, and customer care groups to ensure smooth order flow, accurate tracking, and rapid resolution of exceptions.

This role requires strong analytical thinking, excellent problem‑solving skills, and deep knowledge of European shipping workflows —including label purchasing, label printing, and carrier tracking systems. Experience working with leading EU shippers such as DPD, DHL, GLS, UPS, PostNL, Royal Mail, or similar is highly preferred.

Key responsibilities include

Daily Order & Dashboard Management

Monitor, update, and maintain the global order dashboard. Ensure order statuses meet internal SLAs and support visibility for the Global Operations Lead.

Global Order Issue Resolution

Identify and troubleshoot orders with missing tracking, delayed dispatch, cancellations, or incorrect fulfilment. Assist the Global Operations Lead with escalations from customer care teams worldwide.

Carrier, Logistics & Label Management

Work closely with major European carriers (DPD, DHL, GLS, UPS, PostNL, Royal Mail, etc.) to resolve shipping delays, lost parcels, routing issues, and delivery failures. Manage processes related to shipping label purchasing, label printing systems, and carrier tracking integrations. Ensure roasters and partners follow correct label formats, service levels, and carrier compliance requirements.

Roaster & Partner Coordination

Communicate with roasters across Europe, the U.S., and Australia to verify tracking details, address fulfilment issues, and coordinate reorders. Maintain timely, clear communication across multiple time zones.

Product Accuracy & Content Coordination

Maintain accurate product attributes including bag images, descriptions, tasting notes, and metadata. Work with roasters and internal teams to ensure product data consistency.

Customer Care Liaison

Support global customer care teams and retail partners in resolving customer order issues. Provide clear documentation, timely updates, and resolution insights.

Order Cancellations & Manual Processing

Process cancellations, manual overrides, and corrections in the order management system. Help manage the PBB Global Order Issue Queue to ensure all flagged items are resolved.

Exception Tracking & Reporting

Build and maintain datasets on exceptions, shipping delays, loss trends, and operational bottlenecks. Provide weekly insights and recommendations to the Global Operations Lead.

We’re interested in hearing from people who have:

• 1–3 years of experience in e‑commerce operations, logistics, fulfilment, or supply chain within a cross‑European shipping environment.
• Experience working directly with major EU parcel carriers (DPD, DHL, GLS, UPS, PostNL, Royal Mail, etc) — required or strongly preferred.
• Deep understanding of shipping label purchasing, label printing workflows, and carrier tracking systems.
• Strong analytical and problem‑solving abilities with the capacity to navigate multi‑market workflows.
• Excellent attention to detail and proficiency in data entry and operational accuracy.
• Experience with order management systems, fulfilment dashboards, or logistics platforms.
• Strong communication skills and comfort working remotely across global time zones.
• Experience in specialty coffee, food, beverage, or premium goods is a plus.
• Fluency in English required; additional European languages are beneficial.

What we offer you:

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 50% on all our electrical products
• Corporate health and wellness benefits

To apply

Come and make your mark with this global leader by applying today via the Apply Now button.

Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.

Breville Group is proud to be an Equal Opportunity Employer.