Onsite IT Support Engineer

NSC Global; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global technology firm is seeking an Onsite Support Engineer in Hamburg. This role involves providing hands-on support for end-users and managing desktop infrastructure efficiently. Candidates should have a bachelor's degree in a related field and experience in technical support ranging from 1 to 5 years. Strong communication skills and knowledge of technologies like Microsoft Intune, SCCM, and Active Directory are essential. The position is full-time and requires the ability to travel to client sites.

Qualifikationen

• Minimum 1 year up to 5 years of experience in technical support.
• Strong understanding of computer hardware, software, and networking concepts.
• Valid driver's license and willingness to travel to client sites preferred.

Aufgaben

• Provide end-user support and work with multiple stakeholders.
• Maintain installed PCs, networks, and peripheral devices with routine maintenance.
• Collaborate with Technology team members and ensure efficient operation.

Kenntnisse

Microsoft Client OS (Win 10/11)

Engineering Support

Information Security

Data Analysis

Ausbildung

Bachelor's degree in Computer Science or IT

Tools

Active Directory

Patch Management

Jobbeschreibung

Overview

The Onsite Support Engineer is responsible for providing end user support hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment configuration and management.
• Windows Client Administration.
• Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile / smart phones) related to desktop infrastructure.
• Maintain installed PCs networks telephone systems and peripherals with routine maintenance.
• Identify log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
• Where required administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls messages and / or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot) SCCM VMWare Horizon Intune etc.
• Proactive and passionate of EUC with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
• If necessary liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop / Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site resolving hardware software and network issues.
• Install configure and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field (may not be required in all cases).
• Minimum 1 years of experience up to 5 years of experience in technical support preferably in an onsite environment.
• Strong understanding of computer hardware software and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid drivers license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A Network etc.).
• Bilingual - German (B2 / C1) and English (B2)

Technical Experience

The Tech-bar / OSS support member should have strong technical knowledge and handson experience on below technologies :

• Microsoft Client OS (Win 10 11)
• Active Directory & its services DHCP DNS
• Print and File share services
• Hardware Break-fix
• Patch Management

Key Skills

• Engineering Support
• Law Enforcement
• ABB
• Information Security
• Adobe Dreamweaver
• Data Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1