Onsite IT Support Engineer

Kryptos Technologies UK Limited; Frechen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology solutions provider is looking for an Onsite IT Support Engineer located in Frechen, Germany. The role involves providing technical support, managing user accounts, and maintaining devices. Candidates must be fluent in German and have a driving licence, with immediate availability preferred. This position requires 5 days of on-site work with occasional travel, offering a contract for 12 months or longer.

Qualifikationen

• Fluent/native German (natives preferred).
• Must have a driving licence.
• Immediately available (max 2 week notice).

Aufgaben

• Handle tickets via ServiceNow from helpdesk or self-service portal.
• Provide onsite support for hardware, software, and connectivity issues.
• Install, move, add, and change IT equipment and software.

Jobbeschreibung

Onsite IT Support Engineer

Location: Frechen, Germany

• Onsite Support from Frechen based office ( 5 days onsite ready)
• Occasional travel to Frankfurt
• Must have a driving licence
• Must be within commutable distance from Frechen
• Fluent/native German (natives preferred)
• Immediately available (max 2 week notice)

Duration: 12months+

Type: Contract

Key Responsibilities

Technical Support (L1/L2)

• Handle tickets via ServiceNow from helpdesk or self-service portal.
• Provide onsite support for hardware, software, and connectivity issues.
• Escalate unresolved issues to L3 or vendors.

IMAC Services

• Install, move, add, and change IT equipment and software.
• Configure email, VPN, and network settings.

Device Lifecycle Management

• Coordinate hardware refreshes and data backups.
• Manage asset disposal and documentation.

User Account & Access Management

• Manage user accounts, passwords, MFA, and access controls.

Networking & Connectivity

• Troubleshoot LAN/WAN, VPN, and printer connectivity.

Peripheral Support

• Configure and troubleshoot printers, scanners, and external devices.

IT Security & Compliance

• Ensure antivirus updates, assist in audits, and enforce security policies.

Asset Management

• Track IT inventory, perform audits, and manage shipments.

Documentation & Reporting

• Maintain knowledge base and document recurring issues.

End-User Training

• Provide IT orientation and training on tools and security.

Project Support

• Assist in infrastructure deployments, office relocations, and application rollouts.