Network Security Customer Success Engineer

Palo Alto Networks; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A cybersecurity firm in Germany is seeking a Customer Success Engineer to enhance customer security through effective implementation of SASE solutions. This role involves direct interaction with clients, troubleshooting technical issues, and ensuring solution adoption to achieve business objectives. Candidates should have a strong technical background in networking and security, with at least 5 years of experience in a related field. Competitive salary and full-time employment offered.

Qualifikationen

• Minimum 5 years of relevant work experience in technical support or similar roles.
• Understanding of SASE architecture and multi-vendor networking devices.
• Ability to articulate technical issues to technical and non-technical audiences.

Aufgaben

• Maximize customer ROI by implementing Palo Alto Networks SASE solutions.
• Be the first line of defense in addressing customer technical assistance.
• Develop a deep understanding of customer business challenges.

Kenntnisse

Network security

Protocols

TCP/IP

Linux

Intrusion Detection

Troubleshoot

Ausbildung

BS / MS in Computer Science or related field

Tools

Routers

Firewalls

Jobbeschreibung

Overview

As a Customer Success Engineer within the SASE team you will be part of a business-critical capability to enable our customers secure environments. You act as their day-to-day technical contact building relationships with them to ensure proper security integrations.

This includes guidance for adoption accelerated integrations with new cloud security products and real-time support and strategy. You are someone who is highly technical understands SASE technologies and understands the complex world of cloud eco-systems and integrations.

You love solving critical problems in challenging this role you will work closely with CISOs Security Architects Customer Success Managers and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

You will be the frontline defense against the worlds most pressing cybersecurity challenges. The end result for the client Better digital protection. The end result for you An important career that impacts our daily lives in the digital age.

Your Impact

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
• Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations
• Be the first line of defense in proactively addressing customer needs for technical assistance and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
• Performance metrics include CSAT Renewal rate Upsell / Cross-sell lead identification Reference-ability Renewal likelihood Adoption Consumption Customer Engagement

Qualifications : Your Experience

• BS / MS in Computer Science Electrical Engineering Computer Engineering or a related technical field or equivalent military experience required
• Minimum 5 years of relevant work experience in post-sales pre-sales technical support consulting or similar roles
• Understanding SASE architecture and value proposition
• In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers switches firewalls traffic generators etc.
• Enterprise-level designing / troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions IPSEC PKI & SSL TCP / IP Authentication Protocols (SAML SSO LDAP RADIUS etc.)
• Knowledge of Linux (including BASH and Python scripting)
• Proven track record of managing customer escalations balancing customer expectations and negotiating successful resolutions
• Strong consulting and project management skills
• Ability to clearly articulate technical issues to both technical and non-technical audiences executives and explain their impact on business both internal and external to the organization
• Ability to multi-task and work in a fast-paced environment

Additional Information

The Team

We are the global cybersecurity leader known for always challenging the security status quo. Our mission is to protect our way of life in the digital age by preventing successful cyberattacks. This has given us the privilege of safely enabling tens of thousands of organizations and their customers. Our pioneering Security Operating Platform emboldens their digital transformation with continuous innovation that seizes the latest breakthroughs in security automation and analytics. By delivering a true platform and empowering a growing ecosystem of change-makers like us we provide highly effective and innovative cybersecurity across clouds networks and mobile devices.

Our Security Operating Platform is built for automation. It is easy to operate with capabilities that work together so customers can prevent successful cyberattacks. They can use analytics to automate routine tasks so they can focus on what matters. We are known for continuously delivering innovations; and with Application Framework we extend that to an open ecosystem of developers that benefit from our customers existing investment in data sensors and enforcement points.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple : we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work : Employment Type :

Full-time

Key Skills

Network security,Protocols,ASA,Tcp / IP,Routers,Windows,Access Control,Information Security,Infrastructure,Linux,IOS,Servers,Troubleshoot,Intrusion Detection,Siem

Experience : years

Vacancy : 1