MSC Support Coordinator

Jobtailor; Deutschland; Remote; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a HR Shared Services representative to respond to employee inquiries by phone, email, and case management systems, delivering professional, empathetic and confidential service.

You will navigate Workday, Kronos/Dimensions and other tools to resolve issues, record interactions, and support ongoing HR projects while maintaining strong relationships with employees, managers, customers, and vendors.

Qualifikationen

• Must have High School Diploma or equivalent.
• Spanish proficiency a plus.
• Strong customer service and professional demeanor.
• Able to work independently and in a team.
• Proficient in Microsoft Office; Workday and Kronos/Dimensions preferred.

Aufgaben

• Respond to employee inquiries via phone, email, and case management systems with excellent service.
• Navigate multiple systems to support timely issue resolution and meet SLAs.
• Use policies and reference materials to guide employees and provide accurate information.
• Document interactions and case details to maintain records.
• Build and maintain relationships with employees, managers, customers, contractors, and vendors.
• Perform basic HR activities supporting day-to-day HR shared services.
• Escalate complex issues and collaborate with partners for resolution.
• Maintain confidentiality and data privacy in all activities.
• Support various department projects.

Kenntnisse

Customer Service

Case Management

HR Operations

Spanish Proficiency

Microsoft Office

Ausbildung

High School Diploma or equivalent

Tools

Workday

Kronos/Dimensions

Jobbeschreibung

• Respond to employee inquiries via phone, email, and case management systems while delivering good customer service and maintaining professionalism, empathy, and integrity
• Navigate multiple systems and priorities efficiently to support timely issue resolution and meet established service level agreements (SLAs)
• Utilize job aids, policies, procedures, and other reference materials to accurately answer employee questions and provide guidance
• Document employee interactions and case details in the case management system to ensure accurate records and effective issue resolution
• Build and maintain positive working relationships with employees, managers, customers, contractors, vendors, and other stakeholders
• Perform basic routine transactional and operational HR activities that support the day-to-day delivery of HR shared services
• Escalate complex issues to appropriate team members and collaborate with internal partners to ensure resolution
• Maintain confidentiality and handle sensitive employee information in accordance with company policies and data privacy requirements
• Support various department projects

Requirements

• High School Diploma or equivalent experience is a requirement
• Spanish Proficiency are a plus
• Demonstrated ability to consistently provide high-quality customer service in a professional, responsive, and employee-focused manner
• Ability to work effectively both independently and as part of a collaborative team environment
• Interpersonal, communication, and follow-up skills with attention to detail and accuracy
• Understanding of Microsoft Office
• Workday and Kronos/Dimensions knowledge and analytical skills preferred
• Knowledge and understanding of HR and Benefits preferred
• Regular work schedule of 11:30 a.m. to 8:00 p.m. EST, Monday through Friday
• Occasional schedule flexibility may be required to support business needs during operating hours of 8:30 a.m. to 8:00 p.m. EST
• Must be eligible to work in the United States, as indicated by the employer's E-Verify participation

Core Competencies

Demonstrates strong customer service skills while effectively managing employee inquiries and maintaining confidentiality. Proficient in HR operations and case management, with the ability to collaborate and support various departmental projects.

Highest-signal resume keywords

• Customer Service
• Case Management
• HR Operations
• Spanish Proficiency
• Microsoft Office

Hard Skills

• HR Knowledge
• Benefits Understanding
• Workday Knowledge
• Kronos Knowledge
• Analytical Skills

Soft Skills

• Interpersonal Skills
• Communication Skills
• Attention to Detail
• Empathy
• Professionalism

Industry Keywords

• Employee Inquiries
• Service Level Agreements
• Confidentiality
• Data Privacy
• Collaborative Team Environment