Medical Support Associate, DE (Hybrid)

Eucalyptus; Berlin; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

A health technology company in Berlin seeks a qualified nurse or pharmacist for a bilingual role focusing on patient care. You will triage medical enquiries, provide advice, and engage proactively with patients, ensuring exceptional support throughout their treatment journey. The ideal candidate will have 4-5+ years of experience, effective communication skills in both German and English, and a commitment to patient-centric care in a fast-paced environment. Join us in improving healthcare outcomes for patients in Germany!

Leistungen

50€ wellness benefit monthly

Branded merchandise

Regular team events and dinners

25 days holiday plus bank holidays

Hybrid working arrangement in Berlin

Qualifikationen

• 4-5+ years experience as a qualified health professional.
• Ability to communicate fluently in German and English.
• Experience in triaging patients and managing side effects.

Aufgaben

• Triage medical enquiries to ensure patient safety.
• Provide medical advice to Juniper patients via email and phone.
• Engage proactively with patients throughout their treatment journey.
• Create educational content for patients on care standards.

Kenntnisse

Communication skills

Decision making

Patient triage

Bilingual (German and English)

Ausbildung

Registered nurse or pharmacist qualification

Jobbeschreibung

Overview

We’re making good health last life a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

• In the UK we grew from 5,000 to ~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165.
• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.
• We launched our Germany business in 2023. In 2025, we’ve already tripled our patient numbers and are on track to 5x by the end of the year.
• As one of the first members of our Germany team, you’ll thrive in a fast-paced, high-growth environment where wearing multiple hats is the norm. We move quickly, and are always focused on building and refining the experience as we scale.

What’s next?

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

About the role (What you’ll be doing)

We’re on the hunt for someone who’s got heart and a passion for putting patients first! If you’re a bilingual German-English speaker who wants to make a real impact, we’d love for you to join us in delivering an exceptional, personalised healthcare experience for our patients in Germany.

The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You’ll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive.

This isn’t your typical medical role. Say goodbye to hospital red tape and step into a space where autonomy and growth are encouraged. You’ll have the chance to learn about various parts of the business, get involved in cool projects, and help shape an organisation that’s changing the healthcare landscape in Europe.

We don’t just talk about customer-centricity, “patient first” is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2025, we have ambitious plans to grow our German market with the core objective of delivering higher touch services and support for sustained health outcomes.

Join us to be a critical part of our growth journey here in Germany! 🇩🇪

What you’ll do (Responsibilities):

• Triage medical enquiries efficiently to ensure excellent patient safety and care is received
• Provide outstanding medical advice to Juniper patients (by email and phone)
• Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
• Proactively engaging with patients throughout their treatment journey
• Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
• Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time
• Work a weekend schedule to ensure continuous patient support and coverage

About You (Skills and Experiences)

• Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
• Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
• Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

So, why join Eucalyptus?

• Make real impact, fast- We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career- Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do- Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • 50€ wellness benefit monthly (for gym, classes, therapy, anything that supports your physical or mental wellbeing)
  • Branded merch
  • Regular team events and dinners. We had our winter social in Paris last year! 🇫🇷
  • 25 days holiday + bank holidays
  • Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin)

Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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