Market Deployment Manager (m / f / d)

YER Experts; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading recruitment agency is looking for an experienced individual to oversee the deployment of customer service solutions in Germany. The ideal candidate will have a proven track record of managing international program deployments and leading teams. Responsibilities include establishing frameworks for service delivery, coaching staff, and ensuring stakeholder alignment for successful implementation. This role offers the opportunity to shape customer-centric outcomes while working with cutting-edge digital solutions.

Qualifikationen

• Experience leading multi-market program deployments or global rollouts.
• Strong skills in managing stakeholders and influencing at senior levels.
• Proven ability to manage complex, cross-functional projects across regions.

Aufgaben

• Lead customer service solutions roadmap realization across markets.
• Establish frameworks and standards for reliable delivery.
• Coach Deployment Specialists and ensure stakeholder alignment.
• Manage end-to-end deployment plans and track outcomes.

Kenntnisse

Stakeholder management

Business communication

Change management

Team leadership

Operational readiness

Jobbeschreibung

• Opportunity to lead high-impact global delivery of customer service innovations
• Collaboration with international teams and cutting-edge digital service solutions
• A culture that values ownership, continuous improvement, and customer-centric outcomes

Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal? To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us!

• You lead the realization of the customer service solutions roadmap across multiple markets, ensuring consistent deployment execution and operational readiness
• You establish and maintain frameworks, standards, and controls to drive reliable delivery and market readiness
• You coach Deployment Specialists and engage senior market leaders, securing stakeholder alignment and adoption
• You oversee end-to-end deployment plans, manage dependencies, mitigate risks, and align cross-functional resources for successful implementation and hypercare
• You track outcomes against the roadmap, run cadence reviews, remove impediments, and drive continuous improvement based on market feedback and post-launch insights
• You collaborate with solution owners and change teams to ensure readiness of kits, training, and processes, and you guide smooth handoffs into steady-state operations
• Experience leading multi-market program deployments or global rollouts
• Strong stakeholder management and influencing skills, including senior-level engagement
• Excellent business communication and storytelling, able to translate solutions into clear value propositions
• Working knowledge of customer service technologies and channels (AI bots, self-service platforms, knowledge bases, web support)
• Expertise in change management, operational readiness, and market enablement
• Demonstrated ability to manage complex, cross-functional delivery across regions and time zones
• Proven people leadership : coaching Deployment Specialists and building high-performing teams

Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.