Manager, Operations Execution & Training – Germany

Subway; Köln; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global fast-food franchise is seeking an Operations Execution & Training Manager to manage large-scale training programs for franchisees and field operations. The ideal candidate has extensive experience in restaurant operations, training, and a degree in business or related field. Responsibilities include executing training programs, assessing performance, and communicating insights to improve methodology. The role requires fluency in German and English and entails 60% travel.

Leistungen

Insurance Plans (Medical/Life)

Pension

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Qualifikationen

• 5-8 years of experience in restaurant operations and high understanding of off premise knowledge.
• Current knowledge of the foodservice industry restaurant & digital sales channels.
• Experience working with, training & coaching restaurant & field teams.

Aufgaben

• Execute delivery and facilitation of programs and trainings.
• Conduct pre- and post-launch preparation and follow-up for various programs.
• Assess ongoing performance and identify performance gaps.

Kenntnisse

Restaurant operations

Training and coaching

Curriculum design

Leadership development

Communication

Ausbildung

Bachelor’s degree in business or related field

Jobbeschreibung

Overview

Mgr - Operations Execution & Training – Germany
Region: Remote in Germany

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we\'re making better living way easier. Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role

The Operations Execution & Training Manager manages the execution of large-scale programs and initiatives to franchisees, restaurant teams, and field operations teams in EMEA. This role works closely with Field Operations to organize and implement the delivery of information and key programs through in-person and virtual training events and program deployments, including but not limited to: certification programs for franchisees and restaurants, new product launches, and performance improvement trainings.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities

• Execute delivery and facilitation of programs and trainings (including but not limited to new product launches and new initiatives) to train field operations teams and franchisees. Proactively partner with business leaders (field operations/HQ/wider Ops Strategy team) on areas of opportunity to tailor volume of learning interactions by need, per region/market to support business goals.
• Execute pre- and post-launch preparation, follow up, and validation activities for various programs/launches (including but not limited to launches of new training programs, technology, systems, marketing windows and products).
• Assess ongoing performance and needs and use findings to identify and follow up on performance gaps, and assess effectiveness of delivery methods to support L&Ds enhancement of materials and future training. Support content development for use in delivery, facilitation, and training activities to ensure regional effectiveness and adoption.
• Maintain regular cadence of communication with field, operations and internal teams. Provide insights and findings for use in improving methodology, performance, and execution.

Skills and Qualifications

• Bachelor’s degree in business or related field preferred.
• 5-8 years of experience in restaurant operations and high understanding of off premise knowledge

• Current, working knowledge of the foodservice industry restaurant & digital sales channels
• Experience working with, training & coaching restaurant & field teams across large geographies
• Experience in Curriculum design, Learning Needs Analysis, Leadership development, Personal Development and Customer Experience
• Relentless drive to improve processes, procedures & performance, always operating with speed & agility
• Strong commercial acumen, highly articulate in understanding, communicating & enhancing Franchisee profitability

• Excellent teamworking, management, written collaboration, verbal communication & presentation skills

• Team management & leadership experience of remote teams
• Highly detail-orientated and hands-on
• High comfort level of navigating emerging trends in both training systems, sales channels both within and outside of the industry to identify how they can benefit the Subway system
• Travel Requirement: 60%

• German and English is a must

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More…..