Key Customer Support Specialist

U.S. Bank; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading financial institution in Frankfurt is seeking a Customer Account Manager, responsible for maintaining client relationships and resolving operational issues. The role requires bilingual communication in German and English, with a strong focus on customer service skills. Ideal candidates will have 2-3 years of experience in customer service and excellent interpersonal abilities. This position offers a fast-paced and diverse work environment with opportunities for career growth.

Leistungen

Health and financial security benefits

Career growth development resources

Diverse working environment with various nationalities

Qualifikationen

• Two to three years of customer service experience.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

Aufgaben

• Establish and maintain relationships with assigned business accounts.
• Resolve operational problems utilizing Consultative Account Management.
• Coordinate with internal teams to ensure high service delivery.
• Perform customer inquiries primarily through phone or email.

Kenntnisse

Customer service experience

Strong verbal and written English

German native proficiency

Excellent interpersonal communication

Analytical and problem-solving skills

Jobbeschreibung

Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers. German native proficiency is mandatory; all communication is in German and English.

• Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Basic Qualifications

• Two to three years of customer service experience

Preferred Skills/Experience

• Strong verbal and written English
• German native proficiency is mandatory
• Excellent interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
• Thorough knowledge of all relevant operational processes and procedures and company products and services
• Proficient in and able to navigate all relevant computer systems to pull reports, shadow clients, and troubleshooting technical issues, etc.
• Ability to perform interest calculations and account adjustments
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.