Key Account Manager (human)

AI Data Engineer (Mensch) @ Neura Robotics; Freising; On-site; EUR 70,000 - 110,000; Full time

Job summary

Neura Robotics is seeking a seasoned AI Data Engineer (Mensch) to join our customer success organization. You will own strategic relationships with enterprise clients and work with executive stakeholders to drive renewals, upsells, and long-term growth.

You will analyze customer needs, develop data-driven growth strategies, and partner with Product, Pre-Sales, and Support to ensure high adoption, ARNR, and value realization across global accounts.

Qualifications

• 4+ years in customer-facing tech roles or SaaS/robotics environments.
• Proven experience growing strategic accounts.
• Experience driving renewals, upsell and expansion.
• Familiarity with NRR, health scores, and adoption tracking.
• Strong stakeholder management to engage executives.
• Cross-functional collaboration and project management.
• Experience with customer health frameworks.
• Data-driven portfolio growth strategies.
• Commercial mindset for revenue growth.
• Ownership mentality and proactive, customer-centric approach.

Responsibilities

• Own and manage strategic relationships with enterprise customers.
• Serve as the primary contact for executive stakeholders at C-level and VP level.
• Independently drive renewal, upsell, and account expansion initiatives.
• Develop and grow customer relationships through a structured, long-term strategy.
• Identify opportunities to increase customer value, adoption, and revenue growth.
• Collaborate with Pre-Sales, Product, and Customer Support for success.
• Drive customer satisfaction, retention, and long-term partnerships.

Skills

Strategic account management

Renewals & upselling

Customer success metrics

Stakeholder management

Cross-functional collaboration

Job description

linkYour Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently drive renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We’re Looking For

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

• Proven experience managing and growing strategic customer accounts

• Experience driving renewals, upselling, and account expansion initiatives

• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

• Strong stakeholder management skills with the ability to engage senior decision-makers

• Excellent cross-functional collaboration and project management capabilities

• Experience working with customer health frameworks and structured account management methodologies

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with the ability to identify and execute revenue growth opportunities

• Ownership mentality and a proactive, customer-centric approach