Key Account Manager (human)

NEURA Robotics; Germany (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

NEURA Robotics is seeking a seasoned Customer Success Executive to own strategic enterprise relationships and drive renewal, upsell, and account expansion. You will manage executive stakeholders, shape long-term growth plans, and collaborate with Pre-Sales, Product, and Support to ensure customer success.

Ideally you bring a data-driven approach to portfolio management, the ability to engage senior decision-makers, and a strong commercial mindset to identify revenue growth opportunities across a

Qualifications

• 4+ years in customer-facing roles within technology, SaaS, robotics, automation.
• Proven experience growing strategic customer accounts.
• Experience driving renewals, upsells, and account expansion.

Responsibilities

• Own and manage strategic relationships with enterprise customers.
• Serve as primary contact for C-level and VP stakeholders.
• Drive renewals, upsell, and portfolio growth initiatives.
• Develop long-term account strategy to grow customer relationships.
• Collaborate with Pre-Sales, Product, and Support to ensure success.
• Own Net Revenue Retention (NRR) targets.
• Contribute to NEURA Robotics' global leadership in robotics.

Skills

Strategic account management

Customer success metrics

Stakeholder management

Cross-functional collaboration

Renewals & upselling

Data-driven portfolio management

Revenue growth mindset

Project management

Tools

CRM software

Data analytics tools

Job description

linkYour Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level
• Independently drive renewal, upsell, and account expansion initiatives
• Develop and grow customer relationships through a structured, long-term account strategy
• Identify opportunities to increase customer value, adoption, and revenue growth
• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
• Drive customer satisfaction, retention, and long-term partnership success
• Analyze customer needs and develop tailored growth and success strategies
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
• Proven experience managing and growing strategic customer accounts
• Experience driving renewals, upselling, and account expansion initiatives
• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
• Strong stakeholder management skills with the ability to engage senior decision-makers
• Excellent cross-functional collaboration and project management capabilities
• Experience working with customer health frameworks and structured account management methodologies
• Data-driven approach to portfolio management and customer growth strategies
• Strong commercial mindset with the ability to identify and execute revenue growth opportunities
• Ownership mentality and a proactive, customer-centric approach