Key Account Manager (human)

NEURA Robotics; Gemeindeverwaltungsverband Metzingen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

NEURA Robotics in Baden-Württemberg seeks a candidate to manage strategic relationships with enterprise customers and drive account expansion. You'll own customer success initiatives, working closely with cross-functional teams.

The ideal candidate has 4+ years of experience in customer-facing roles within SaaS, technology, or related fields, with a strong commercial mindset. This role is key to establishing NEURA Robotics as a leading global robotics company.

Qualifikationen

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, or related industries.
• Proven experience managing and growing strategic customer accounts.
• Strong commercial mindset with the ability to identify and execute revenue growth opportunities.

Aufgaben

• Own and manage strategic relationships with enterprise customers.
• Independently drive renewal, upsell, and account expansion initiatives.
• Collaborate closely with Pre-Sales, Product, and Customer Support teams.

Kenntnisse

Customer relationship management

Stakeholder management

Project management

Data-driven approach

Jobbeschreibung

Your Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level
• Independently drive renewal, upsell, and account expansion initiatives
• Develop and grow customer relationships through a structured, long-term account strategy
• Identify opportunities to increase customer value, adoption, and revenue growth
• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
• Drive customer satisfaction, retention, and long-term partnership success
• Analyze customer needs and develop tailored growth and success strategies
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We’re Looking For

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
• Proven experience managing and growing strategic customer accounts
• Experience driving renewals, upselling, and account expansion initiatives
• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
• Strong stakeholder management skills with the ability to engage senior decision-makers
• Excellent cross‑functional collaboration and project management capabilities
• Experience working with customer health frameworks and structured account management methodologiesData‑driven approach to portfolio management and customer growth strategies
• Strong commercial mindset with the ability to identify and execute revenue growth opportunities
• Ownership mentality and a proactive, customer‑centric approach