Senior Key Account Manager (human)

AI Data Engineer (Mensch) @ Neura Robotics; Freising; On-site; EUR 90,000 - 140,000; Full time

Job summary

NEURA Robotics seeks an experienced customer success leader to own and grow strategic enterprise accounts in a tech-driven, industrial SaaS environment.

Manage renewals, upsell, and expansion with a data-driven approach, working across Pre-Sales, Product, Engineering, and Support to maximize Net Revenue Retention. You will liaison with C-level executives to drive long-term partnerships.

Qualifications

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments.
• Proven experience managing and growing strategic enterprise accounts.
• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores.
• Excellent stakeholder management skills with experience engaging executive decision-makers.
• Strong cross-functional collaboration capabilities and project management skills.
• Experience working with customer success methodologies, customer health frameworks, and account planning processes.
• Data-driven approach to portfolio management and customer growth strategies.
• Strong commercial mindset with a track record of identifying and executing expansion opportunities.
• Ability to balance relationship management with revenue responsibility.

Responsibilities

• Own and manage strategic relationships with our most important enterprise customers.
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level.
• Independently lead renewal, upsell, and account expansion initiatives.
• Develop and grow customer relationships through a structured, long-term account strategy.
• Identify opportunities to increase customer value, adoption, and revenue growth.
• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams.
• Drive customer satisfaction, retention, and long-term partnership success.
• Analyze customer needs and develop tailored growth and success strategies.
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets.
• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

Job description

Your Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently lead renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

What We're Looking For

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments

• Proven experience managing and growing strategic enterprise accounts

• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores

• Excellent stakeholder management skills with experience engaging executive decision-makers

• Strong cross-functional collaboration capabilities and project management skills

• Experience working with customer success methodologies, customer health frameworks, and account planning processes

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with a track record of identifying and executing expansion opportunities

• Ability to balance relationship management with revenue responsibility