Senior Key Account Manager (human)

NEURA Robotics; Germany (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

NEURA Robotics is seeking a Senior Enterprise Customer Success Manager to own strategic relationships with our enterprise customers in a fast-growing environment. You will serve as the executive contact, drive renewals and expansions, and partner with cross-functional teams to maximize customer value and long-term retention.

You will develop structured account strategies, monitor health metrics, and advocate for customers to ensure NEURA Robotics delivers maximum value and growth across the

Qualifications

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments.
• Proven experience managing and growing strategic enterprise accounts.
• Strong renewal management and account expansion experience.
• Experience engaging executive decision-makers.
• Data-driven approach to portfolio management and growth strategies.
• Strong cross-functional collaboration and project management skills.

Responsibilities

• Own and manage strategic relationships with our most important enterprise customers.
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level.
• Independently lead renewal, upsell, and account expansion initiatives.
• Develop and grow customer relationships through a structured, long-term account strategy.
• Identify opportunities to increase customer value, adoption, and revenue growth.
• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams.
• Drive customer satisfaction, retention, and long-term partnership success.
• Analyze customer needs and develop tailored growth and success strategies.
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets.
• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions.

Skills

Strategic account management

Renewal management

Stakeholder management

Cross-functional collaboration

Customer success methodologies

Data-driven portfolio management

Expansion opportunities

Commercial mindset

Executive engagement

Account planning

Job description

Your Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level
• Independently lead renewal, upsell, and account expansion initiatives
• Develop and grow customer relationships through a structured, long-term account strategy
• Identify opportunities to increase customer value, adoption, and revenue growth
• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
• Drive customer satisfaction, retention, and long-term partnership success
• Analyze customer needs and develop tailored growth and success strategies
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

What We're Looking For

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
• Proven experience managing and growing strategic enterprise accounts
• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
• Excellent stakeholder management skills with experience engaging executive decision-makers
• Strong cross-functional collaboration capabilities and project management skills
• Experience working with customer success methodologies, customer health frameworks, and account planning processes
• Data-driven approach to portfolio management and customer growth strategies
• Strong commercial mindset with a track record of identifying and executing expansion opportunities
• Ability to balance relationship management with revenue responsibility