Key Account Manager

Zoho Europe; Essen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global SaaS provider seeks a Key Account Manager in Essen, Germany. The role involves managing medium-sized client portfolios, ensuring satisfaction, and identifying upselling opportunities. Candidates should have 2-3 years in business development within software/SaaS, fluency in English and German, and strong communication skills. The company offers 28 days of leave, monthly transport subscriptions, and business-related travel insurance. Join a dynamic team to shape the future of business software.

Leistungen

28 days of leave

Company lunch

Monthly train card subscription

Company-paid travel insurance

Qualifikationen

• 2 to 3 years of experience in business development in software/SaaS.
• Sales experience with SaaS applications preferred.
• Proven success in exceeding revenue targets.
• Ability to deliver effective presentations.
• Independent working style in remote settings.

Aufgaben

• Manage growth and satisfaction of assigned customer portfolio.
• Identify upselling and cross-selling opportunities.
• Create and execute account plans.
• Resolve customer issue escalations.
• Build strong client relationships through regular engagements.

Kenntnisse

Business development

Account management

Communication skills

Solution selling

Interpersonal skills

Fluency in English

Fluency in German

Tools

CRM tools

Jobbeschreibung

Zoho is a privately held, bootstrapped and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.

We are looking for passionate individuals who excel at building meaningful, long‑term relationships and empowering businesses to thrive. As a Key Account Manager at Zoho, you will be responsible for managing a portfolio of medium‑sized clients, ensuring high renewal rates, identifying opportunities for upselling and cross‑selling, and driving greater adoption of our extensive product suite. If you are motivated by a customer‑centric environment and eager to make a tangible difference, we would love to hear from you!

Key Responsibilities

In this role, you will:

• Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.
• Identify and develop new business opportunities within existing accounts to achieve upgrade and cross‑sell revenue goals.
• Create, maintain and execute account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
• Uncover and mitigate any risk that threatens your customers’ growth, satisfaction, or renewal.
• Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
• Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3‑way partnership between customer, partner, and Zoho.
• Use solution‑selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.
• Strengthen client relationships through regular engagements and face‑to‑face meetings.
• Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
• Build a solid base of reference‑able customer contacts.

Requirements

• 2 to 3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.
• Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
• Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
• Ability to deliver effective presentations and product demos highlighting the key value proposition.
• Strong communication, interpersonal and consultative skills.
• Comfortable working independently in a distributed and remote environment.
• Open to travel domestically for customer meetings.
• Comfortable using tools such as CRM for process management and reporting.
• Fluency in English and German (native) speaker is mandatory for this role.

Benefits

• 28 days excluding public holidays and statutory holidays.
• Company lunch provided for when employee is in the office.
• Monthly Train card Subscription.
• Company‑paid travel insurance for business purposes.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software!