Join Our Portugal Team: German-Speaking Support & Content Moderator Role

Cross Border Talents; Berlin; Hybrid; EUR 22.000 - 30.000; Vollzeit

Zusammenfassung

A leading customer support company is looking for German speakers to join their team in Portugal for Customer Support and Content Moderation roles. You will assist customers through various communication channels and ensure content compliance on digital platforms. Applicants should be fluent in German and English. This role offers the option to work on-site in Porto or Lisbon, or remotely for candidates based in Portugal.

Leistungen

3,000 euros welcome bonus for German market

Relocation support for eligible candidates

Qualifikationen

• German fluency required.
• English proficiency mandatory.
• EU citizenship or valid work permit in Portugal.

Aufgaben

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Maintain excellent customer satisfaction levels.
• Review and evaluate user-generated content.

Kenntnisse

Fluency in German (C1+)

Proficiency in English (B2+)

Strong communication skills

Interpersonal skills

Jobbeschreibung

URGENT HIRING WELCOME BONUS: 3,000 euros(for German market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: German (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in German and ready to join a leading global customer experience team in Porto? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat

• Assist with troubleshooting and issue resolution

• Provide accurate product and service information

• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content

• Enforce compliance with platform policies

• Escalate complex cases to specialized teams

• Ensure content quality, objectivity, and safety

What Were Looking For

• German fluency (C1 or higher)

• English proficiency (minimum B2)

• EU citizenship or valid residence/work permit in Portugal

• Strong communication and interpersonal skills

• Availability to work on-site in Porto

• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport

• Portuguese Residence Card

• Manifestação de Interesse (SEF proof of registration)

• Visa holders (eligibility confirmed case by case)

If you're a German speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!