Italian Speaking Technical Support Advisor

Mercier Consultancy Europe; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A specialized consultancy firm in Germany is seeking an Italian Speaking Technical Support Advisor to provide high-quality technical assistance to clients. The role requires fluency in Italian and English, previous experience in support, and strong problem-solving skills. Applicants should be enthusiastic about technology and customer service. Benefits include a competitive salary and health insurance.

Leistungen

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifikationen

• Fluency in Italian and English, both written and spoken, is essential.
• Previous experience in technical support or customer service is preferred.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Excellent communication and interpersonal skills for effective customer engagement.
• Proficient in using customer support systems and troubleshooting tools.
• A keen interest in technology and a strong desire to assist customers.
• Flexible with work hours to meet the demands of the role.

Aufgaben

• Offer technical support to customers in Italian through multiple channels.
• Troubleshoot and resolve technical issues effectively.
• Maintain accurate documentation of customer interactions.
• Work collaboratively with team members to enhance service quality.
• Stay updated on product features and industry trends.
• Participate in training and development opportunities.

Kenntnisse

Fluency in Italian

Fluency in English

Problem-solving skills

Excellent communication

Customer engagement

Tools

Customer support systems

Troubleshooting tools

Jobbeschreibung

Mercier Consultancy Europe is seeking an Italian Speaking Technical Support Advisor to join our dedicated team. In this role, you will be responsible for providing high-quality technical assistance to our Italian-speaking clients, helping them navigate and resolve any issues they encounter with our products and services. If you are enthusiastic about technology and have a passion for customer service, this could be your ideal job!

Responsibilities

• Offer technical support to customers in Italian through multiple channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues effectively while providing clear instructions to clients.
• Maintain accurate documentation of customer interactions and technical problems for reference and improvement.
• Work collaboratively with team members to enhance overall service quality and customer satisfaction.
• Stay updated on product features and industry trends to deliver knowledgeable support.
• Participate in training and development opportunities to grow your technical skills and product knowledge.

Qualifications

• Fluency in Italian and English, both written and spoken, is essential.
• Previous experience in technical support or customer service is preferred.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Excellent communication and interpersonal skills for effective customer engagement.
• Proficient in using customer support systems and troubleshooting tools.
• A keen interest in technology and a strong desire to assist customers.
• Flexible with work hours to meet the demands of the role.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...