Italian-speaking Digital Trust and Safety Analyst (m/f/d)

TELUS International; Dortmund; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global customer service company in Dortmund is seeking an Italian-speaking Digital Trust and Safety Analyst. This role involves providing online back-office support, achieving quality standards, and requires fluency in Italian and English. The company offers an attractive salary, flexible schedule, and an enriching work environment with various employee benefits.

Leistungen

Attractive salary and fully paid training

Great office with canteen and fitness center

Fun Floor with recreational activities

Regular fruit deliveries and free drinks

Advanced job opportunities

Schedule flexibility

Employee referral bonus programs

Qualifikationen

• Valid work permit for Germany or EU citizenship is required.
• Availability to complete up to 4 weeks of full-time training.
• Affinity with back-office services.

Aufgaben

• Provide online support for specific cases.
• Achieving and ensuring quality standards.
• Back-office support only.

Kenntnisse

Fluent in Italian (written and spoken)

Minimum B2 of English

Reliable and efficient way of working

Goal-oriented approach

Jobbeschreibung

Italian-speaking Digital Trust and Safety Analyst (m/f/d), Dortmund

Client: TELUS International

Location: Dortmund, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 8d5adac0348a

Job Views: 3

Posted: 24.08.2025

Expiry Date: 08.10.2025

Job Description:

Are you looking to develop your career and take on larger responsibilities in an exciting environment and a dynamically growing company? Join our team and help us ensure excellent service standards while making a difference in the world!

What we offer:

• Attractive salary: 15.38 Euro per hour and fully paid training period
• Great office at the city center of Essen with canteen and fitness center
• Fun Floor with Nintendo Switch, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Working as part of a dynamic and multicultural team with flat hierarchies
• Advanced job opportunities in our internationally growing company
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities
• Schedule flexibility available

Overview of tasks:

• Back-office support only
• Provide online support for specific cases
• Achieving and ensuring quality standards

We are looking for:

• Fluent in Italian (written and spoken) and a minimum B2 of English
• Valid work permit for Germany or EU citizenship
• Availability to complete up to 4 weeks full-time training
• Affinity with back-office services
• Reliable and efficient way of working
• Goal-oriented approach to work

Join our team and apply now! Our recruiting team will gladly answer all your questions. We are now offering virtual job interviews to all applicants.

About us: Since 1998, excellent customer service is our passion. In 2020, we became part of TELUS Digital. Over 75,000 team members provide customer service in more than 50 languages for international partners.

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Equal Opportunity Statement

At TELUS Digital, we enable customer experience innovation through teamwork, agile thinking, and a caring culture that puts customers first. We are committed to creating a diverse and inclusive workplace, hiring based on qualifications, merits, and performance.