IT Support Technician

Fortis Hayes; Wolfsburg; Vor Ort; EUR 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Equipment provided: PC and phone

Zusammenfassung

Fortis Hayes in Wolfsburg, Germany seeks an IT Support Specialist for a long-term, on-going basis. The role covers hardware, software, printers, networking, VPN, AD/Exchange, and ticketing tools, with a strong emphasis on customer service.

Requirements include over 2 years of experience and solid familiarity with Microsoft OS, office applications, and device management. You will present to customer staff and monitor daily service activity to uphold service quality.

Qualifikationen

• Over 2 years of work experience is required.
• Advanced knowledge of computer hardware, software, and Microsoft OS.
• Familiarity with Active Directory, Exchange, Apple OS, and server hardware.
• Strong customer service, problem resolution, and adherence to processes.

Aufgaben

• Present identified candidates to customer staff and ensure readiness.
• Monitor daily service activity and maintain high service levels.
• Adhere to documented processes and provide reliable support.

Kenntnisse

Work experience >2y

Hardware knowledge

Printer hardware

Networking

VPN configurations

Ticketing software

MS Office/Office 365

PC/Laptop hardware

Mobile devices

Active Directory

Exchange

Apple OS

Server hardware

Customer service

Problem resolution

Process adherence

Jobbeschreibung

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.