IT Support Engineer

TECEZE; Laatzen; On-site; EUR 32,000 - 46,000; Full time

Job summary

Talantir is seeking an IT support specialist to install, configure, and maintain desktop PCs, peripherals, and essential software in our Niedersachsen office. You will ensure smooth operation and imaging processes while coordinating with vendors for hardware repairs.

You will manage inventory, printer services, and AV setups, providing reliable, SLA-driven support and documenting incidents for the knowledge base. Strong communication and onboarding experience are valued.

Qualifications

• Experience installing and configuring desktops, laptops, printers, and peripheral devices.
• Knowledge of DHCP and DNS for network connectivity.
• Strong communication skills and customer-focused support.
• Ability to document incidents and resolutions for knowledge base.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Imaging laptops/desktops and managing inventory.
• Provide VIP support and AV/conferencing setup.
• Coordinate with vendors for hardware repairs and replacements.
• Adhere to SLA and document incidents and resolutions.

Skills

Excellent communication

DHCP/DNS knowledge

Inventory management

Server/Network basics

Tools

Office 365

Printer management software

Imaging tools

Job description

Roles and Responsibilities:Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA's)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement