Deskside Support Technician

SISL Global; Ludwigshafen am Rhein; Vor Ort; EUR 30.000 - 40.000; Teilzeit

Zusammenfassung

An IT Services company located in Ludwigshafen am Rhein is looking for an Onsite Support Technician. The position requires providing technical assistance to end users, managing support tickets, and ensuring compliance with IT security controls. Ideal candidates should have 1-3 years of relevant experience. This is an entry-level contract position offering exposure to various IT environments.

Qualifikationen

• Minimum of one to three years of technical experience in providing quality services to end users.
• Knowledge of configuring and supporting desktops, laptops, and mobile devices.

Aufgaben

• Install and configure desktops, laptops, mobile devices, and software.
• Provide onsite technical assistance to end users.
• Manage assigned tickets and ensure resolution within service level agreements.

Kenntnisse

Technical support

Troubleshooting

Windows OS administration

Jobbeschreibung

Overview

Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to end users. The role includes the following key responsibilities:

Responsibilities

• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform onsite updates, configuration changes, or software installations.
• Provide onsite technical assistance to end users.
• Identify potential issues that could adversely impact end-user experience and follow through on action steps to prevent.
• Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision and repair of end-user support (e.g., hardware vendor technicians for warranty repair/replacement).
• Perform end-user support related to security controls and compliance tasks such as access reviews, controls verifications, facility inspections, among others.
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
• Provide IT support for disaster recovery and immediate response in emergencies at local sites.
• Provide on-call support if required outside business hours on a rotational basis.
• Provide hands-on support for network data and voice devices.

Qualifications and Employment Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting