Deskside Support Technician

SISL Global; München; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading IT solutions provider in Munich is looking for a Desktop Support Technician to provide second-level technical support for various hardware and software issues. You will be responsible for troubleshooting, installing, and maintaining operating systems, while also training junior technicians. Ideal candidates should have 2-4 years of experience in desktop support and strong knowledge of Windows and Mac systems. The role offers an opportunity to work in a collaborative environment, ensuring user satisfaction and compliance with IT policies.

Qualifikationen

• 2-4 years of experience in a desktop support or similar role.
• Proficiency with common software applications.
• Familiarity with remote desktop support software.

Aufgaben

• Provide second-level technical support for hardware, software, and peripheral issues.
• Train and mentor junior support technicians as needed.
• Collaborate with IT team members on various projects.

Kenntnisse

Strong knowledge of Windows and Mac operating systems

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Ausbildung

Associate's or bachelor’s degree in information technology or related field

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Jobbeschreibung

Responsibilities

• Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support.