Technical Support Specialist

Reliable Security Staffing LLC; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Reliable Security Staffing LLC is seeking a motivated Technical Support Specialist to deliver timely technical assistance to customers and internal users, troubleshooting hardware and software issues, and guiding them through steps. This remote, entry-to-intermediate role emphasizes strong problem-solving and clear communication, with the ability to manage multiple requests in a fast-paced environment.

You will collaborate with other teams, maintain knowledge of supported products, and ensure

Qualifikationen

• High school diploma or equivalent required; additional education or training in IT preferred.
• Previous experience in technical support, help desk, customer service, or related position preferred but not required for entry-level.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365, email applications, web browsers, and common productivity software.
• Basic understanding of internet connectivity, Wi-Fi, VPNs, computer hardware, and peripheral devices.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Ability to work independently in a remote environment while collaborating with a team.

Aufgaben

• Provide technical assistance to customers and users via phone, email, chat, and support ticket systems.
• Diagnose and resolve hardware, software, application, connectivity, and account issues.
• Guide users through troubleshooting procedures using clear, professional, and easy-to-understand instructions.
• Assist with software installation, system configuration, password resets, account access, and basic device setup.
• Document customer interactions, technical issues, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate technical team when necessary.
• Follow established service standards and work toward timely resolution of support requests.
• Maintain current knowledge of supported products, applications, procedures, and troubleshooting practices.
• Collaborate with other technical and customer support teams to identify recurring issues and improve the user experience.
• Maintain the confidentiality and security of customer, employee, and company information.

Kenntnisse

Troubleshooting

Customer service

Communication

Remote work

Multi-tasking

Windows/macOS basics

Microsoft 365

Ausbildung

High school diploma or equivalent

IT-related training preferred

Tools

Microsoft 365

CRM systems

Ticketing platforms

Remote-support software

Jobbeschreibung

Position Overview

We are seeking a motivated and customer-focused Technical Support Specialist to join our growing team. In this role, you will provide timely technical assistance to customers and internal users, troubleshoot common hardware and software issues, and help ensure a smooth and positive technology experience.

This position is well suited for candidates with strong problem-solving and communication skills. Applicants with transferable customer service, help desk, IT support, or technical troubleshooting experience are encouraged to apply.

Job Type

Full-Time / Part-Time

Work Location

Remote

Experience Level

Entry-Level to Intermediate

Schedule

Flexible scheduling based on business needs

Key Responsibilities

• Provide technical assistance to customers and users through phone, email, chat, and support ticket systems.
• Diagnose and resolve common hardware, software, application, connectivity, and account-related issues.
• Guide users through troubleshooting procedures using clear, professional, and easy-to-understand instructions.
• Assist with software installation, system configuration, password resets, account access, and basic device setup.
• Document customer interactions, technical issues, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate technical team when necessary.
• Follow established service standards and work toward timely resolution of support requests.
• Maintain current knowledge of supported products, applications, procedures, and troubleshooting practices.
• Collaborate with other technical and customer support teams to identify recurring issues and improve the user experience.
• Maintain the confidentiality and security of customer, employee, and company information.

Qualifications

• High school diploma or equivalent required; additional education or training in Information Technology, Computer Science, or a related field is preferred.
• Previous experience in technical support, help desk, customer service, or a related position is preferred but not required for qualified entry-level candidates.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365, email applications, web browsers, and common productivity software.
• Basic understanding of internet connectivity, Wi-Fi, VPNs, computer hardware, and peripheral devices.
• Strong troubleshooting, analytical, and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Ability to work independently in a remote environment while collaborating with a team.

Preferred Skills

Experience with ticketing or help desk platforms, remote-support software, Microsoft 365, Active Directory, CRM systems, or similar business applications is beneficial. Certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or ITIL Foundation are also valued but are not required unless specifically necessary for the position.