IT Support Engineer

TECEZE; Unterschleißheim; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT service provider in Unterschleißheim is looking for an IT Support Technician to manage desktop computers and peripheral equipment. This role involves troubleshooting software and hardware issues, managing inventory, and providing hands-on support for network and server issues. The ideal candidate should have a good understanding of Office 365 and basic networking, and be capable of working with OEM vendors for hardware repairs. Strong organizational skills are a must for documentation and compliance with Service Level Agreements.

Qualifikationen

• Experience in desktop support and IT asset management.
• Ability to perform remote troubleshooting and resolution.
• Understanding of networking concepts related to LAN.

Aufgaben

• Install, configure, and maintain IT assets including computers and peripheral devices.
• Provide hands & feet support for network and server issues.
• Document incidents and resolutions for knowledge base.

Kenntnisse

Installing, configuring, and maintaining desktop computers

Hardware/software troubleshooting and resolution

Knowledge of Office 365 support

L1 level network troubleshooting

Good Knowledge of DHCP, DNS

Inventory management

Vendor support coordination

Jobbeschreibung

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.