Information Technology Technician

Sharp Brains; Hannover; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT support company based in Hannover is seeking an End User Computing (Desktop Analyst) for onsite services. The role requires 2-4 years of experience in providing support for Desktop Devices, particularly with Windows 7 OS. Responsibilities include managing incidents, ensuring security compliance, and analyzing Service Desk calls. Familiarity with EUC tools and ITIL processes for incident management is a plus. This position is critical for supporting field users and maintaining optimal desktop performance.

Qualifikationen

• 2-4 years of experience in onsite support.
• Experience managing Desktop Devices incidents to resolution.
• Knowledge of ITIL processes related to Incident, Change, Problem, and Service Request.

Aufgaben

• Provide support and maintenance for Desktop Devices throughout their lifecycle.
• Manage incidents and ensure compliance with security profiles.
• Analyze Service Desk calls to identify user training needs.

Kenntnisse

Onsite support experience

Knowledge of Windows 7 OS

Expertise in EUC tools

Experience with Service management tools

Proficient in MS Office and Outlook

Jobbeschreibung

Role: End User Computing (Desktop Analyst) L1-Onsite services

Experience/Skills:

• 2-4 years of experience in Onsite support
• Knowledge and experience on windows 7 OS
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and