IT Support Engineer (w/m/d)

Billie; Berlin; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A tech company based in Berlin is seeking an experienced IT Support Engineer to provide first point of contact support to its employees. Ideal candidates should have 3-5 years of IT support experience, strong communication skills, and a proactive, problem-solving approach. Responsibilities include onboarding, managing ticket queues, vendor communications, and IT projects. The position allows for a hybrid working model and offers extensive benefits, including vacation and development opportunities.

Leistungen

Flexible work hours

30 days vacation

Virtual Shares Incentive Program

Yearly development budget

Free German classes

Discounted public transport

Qualifikationen

• 3-5 years of experience in IT Support Engineering or a similar role.
• Proactive hands-on approach to problem-solving.
• Ability to communicate in layman's terms to end users.
• Medium to advanced experience with Macbooks and MacOS.
• Excellent communication skills in English (German a plus).

Aufgaben

• Provide first point of contact IT support to employees.
• Take care of user onboarding and offboarding.
• Monitor tier 1 and tier 2 ticket queues.
• Communicate with external vendors.
• Manage IT inventory and work on IT projects.

Kenntnisse

IT Support Engineering

Collaboration tools

Problem-solving

Communication skills

Curiosity for new technologies

Tools

Google Workspace

Slack

Confluence

Jamf

Okta

Atlassian

Jobbeschreibung

About the role

Our digital workplace team is looking for an IT Support Engineer that will be based in our Berlin Headquarters. You are customer oriented and tech savvy? Then this might be the right fit. You will be responsible for providing first point of contact IT support to Billie’s employees. We are working with agile methodologies and we operate in weekly sprints.

We are looking for someone that has great people skills, works very well in a team and is passionate about technology. We are also process oriented, big time fans of documentation, collaboration, transparency and synergy.

You will also be taking care of user onboarding and offboarding, monitor our tier 1 and tier 2 ticket queues, communicate with our external vendors, manage our IT inventory and work on IT projects.

Who we are looking for

• You have 3-5 years of experience in IT Support Engineering or similar role

• You have a proactive hands on approach to getting problems solved.

• You are curious to learn new technologies and products.

• You have great people’s skill and are able to communicate with our end users in tech layman terms.

• You have medium to advanced hands on experience in collaboration tools (Google Workspace, Slack, Confluence).

• You have medium to advanced hand-on experience with Jamf, Okta, Atlassian.

• You are familiar with Macbooks and MacOS.

• You have very good triage and problem solving skills.

• Excellent communication skills in English (German is a plus)

What We Offer

• Challenging and impactful work that drives personal and professional growth

• One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success

• Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance

• A hybrid working approach that allows you to work from home for up to 3 days per week

• Enjoy 30 days vacation per year, sabbatical opportunities, and extra child sickness leave for parents.

• Our “Catch a Ride with Billie” program that enables discounted access to Berlin Public Transport (BVG), Deutschland-Ticket, OR JobRad

• A yearly development budget to broaden your skill set and horizons

• Free German group classes

• An English-speaking, multicultural team with more than 40 nationalities

• Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team!

Billie is an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. We are committed to creating an inclusive environment where everyone feels they belong. All qualified applicants are welcome and we especially encourage you to apply, even if you don\'t check every box in the job description.

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