IT Support Engineer, Germany

Access Appointments Consultancy Limited; Deutschland; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

A Japanese IT service provider is seeking an experienced IT Support Engineer in Germany. You will provide various support levels, maintain the IT environment, and work both onsite and remotely. The ideal candidate must have at least 3 years of experience in IT support, excellent communication skills, and be capable of handling new tasks in a dynamic role.

Qualifikationen

• At least 3 years of professional experience in IT Support.
• Experience with IT services and Enterprise IT is a plus.
• Flexibility regarding new tasks and responsibilities.
• Strong communication and organizational skills.

Aufgaben

• Provide 1st, 2nd, and 3rd line support to a Japanese business customer.
• Administer and maintain the complete IT environment.
• Ensure fast response times and high quality in support.
• Coordinate and implement projects and roll-outs.
• Deliver remote and onsite support for multiple customers.
• Ensure fast response times and high service quality.
• Create and update documentation.

Kenntnisse

Technical expertise in Windows clients and servers

Networking expertise

IT support and helpdesk experience

Good communication skills

English

Jobbeschreibung

We’re currently recruiting Japanese speaking IT Support Engineers in Germany.

Job Description

• IT Support Engineer in permanent employment with a Japanese IT service provider
• 1 st / 2 nd / 3 rd line support for a Japanese business customer in Frankfurt (approx. 60 employees)
• Regular onsite support (currently planned: 2 times a week)
• Administration and maintenance of our customer’s complete IT environment including network and server
• Regular system checks and maintenance (onsite and remote)
• Setting up and delivering new devices (PCs, servers, mobile devices, network and security devices, etc.)
• Remote support and onsite support for multiple other customers
• Coordination and implementation of projects, roll-outs, etc.
• Ensure fast response times and high quality in the support/help desk
• Create and update documentation
• Reporting internally and externally
• Instructing and coordinating other technicians
• Work either in the home office or on site at the customer’s premises

Requirements

• Very good technical expertise and experience, especially in the areas of Windows clients and servers in the business environment
• Very good expertise and experience in the areas of network and more generally in the field of office IT
• At least 3 years of professional experience in IT Support / Helpdesk
• Ideally work experience with an IT service provider
• Experience with IT and ideally also with Enterprise IT
• Very reliable and well organised
• Flexibility in relation to new tasks
• Very good, serious and safe appearance in the business environment
• Very good communication skills and organisational talent
• Good English (approx. 50% of communication in English)