IT Support Engineer (German Speaking)

Zoho Corporation Europe; Köln; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading SaaS provider is seeking an IT Support Engineer in Essen to support German-speaking customers. Responsibilities include mastering SaaS products and providing troubleshooting assistance. Candidates should have 1-3 years of experience, be fluent in German and English, and have a passion for technology. This role offers a competitive salary and supportive team environment.

Leistungen

Competitive salary package

Supportive and inclusive team

MacBook, mobile and paid SIM

Company provided lunch

Permanent contract after probation

Reimbursement of approved business expenses

Qualifikationen

• 1-3 years of professional experience in a customer-facing or IT support role.
• Fluent proficiency in German and strong command of English, both written and verbal.
• Basic understanding of software and a passion for technology.

Aufgaben

• Become a product expert on Zoho's SaaS products.
• Serve as a key point of contact for German-speaking customers.
• Work with internal teams to resolve complex issues.

Kenntnisse

Customer Support

Problem-solving

Fluency in German

Fluency in English

Adaptability

Ausbildung

1-3 years of professional experience in a customer-facing or IT support role

Jobbeschreibung

Overview

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Your Impact & Responsibilities

As part of our team, you will be on the front lines, helping our European customers succeed. Your day-to-day will involve:

• Becoming a product expert on Zoho's suite of SaaS products, mastering their features and capabilities.
• Serving as a key point of contact for our German-speaking customers via phone, chat, and email, providing exceptional troubleshooting and technical guidance.
• Working closely with internal teams to quickly resolve complex issues and ensure a seamless customer experience.
• Contributing to a culture of knowledge sharing by creating and improving support documentation.
• Maintaining detailed records of customer interactions to help us improve our products and processes.

Requirements

• 1-3 years of professional experience in a customer-facing or IT support role.
• Fluent proficiency in German and a strong command of English, both written and verbal. This is mandatory for supporting our key market.
• A basic understanding of software and a passion for technology; prior experience with SaaS products is a plus.
• A natural ability to solve problems and analyze complex issues.
• An adaptable mindset and a willingness to learn new product features quickly.
• Comfortable working in a collaborative, in-office environment.
• It is important for the applicant to hold a national or EU passport, have a valid work authorization. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Bonus Skills

• Previous customer support experience.
• Basic programming knowledge or a knack for technology.

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
• Supportive and inclusive team and colleagues.
• MacBook, mobile and paid SIM.
• Company provided lunch.
• Permanent Contract after the successful completion of the probationary period.
• A vibrant international environment.
• Reimbursement of approved business expenses.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.

Please note that this role is based in Essen and will require periodic travel.

Other language requirements observed in related considerations include: English and French being mandatory for some roles in this context. Travel may be required to meet with clients, attend conferences, and lead engagements.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!