IT Support Engineer

WPP; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading creative transformation company in Munich is looking for an IT Support Specialist to deliver on-site assistance for employees and manage technology operations. Candidates should have 3-5 years in IT help desk roles, strong skills in Windows and Mac, and exceptional problem-solving capabilities. The role emphasizes customer service and requires effective communication with users to ensure optimal support. This position offers a stimulating work environment and opportunities for career growth.

Leistungen

Passionate, inspired team

Opportunities for scale and influence

Challenging and stimulating work

Qualifikationen

• 3–5 years in an IT help desk / desk-side support role.
• Strong cross-platform experience in Windows and Mac.
• Excellent problem-solving skills and communication abilities.

Aufgaben

• Deliver on-site support services to WPP employees, agencies, and clients.
• Log all IT engagements into a ticketing system.
• Manage user onboarding and offboarding processes.

Kenntnisse

IT help desk / desk-side support

Problem-solving skills

Communication skills

Windows and Mac expertise

AV technology knowledge

Jobbeschreibung

Overview

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. We are a global network of more than 100,000 people, operating in over 100 countries with headquarters in New York, London and Singapore. WPP leads in marketing services with AI, data and technology capabilities and relationships with many of the world’s largest brands.

Our people are key to our success. We foster a culture of creativity, belonging and continuous learning, attracting and developing talent, and providing exciting career opportunities.

Why were hiring:

The Enterprise Technology group provides IT services for WPP. Tech at WPP is central to how we help clients transform the future through extraordinary work. Enterprise Technology modernises ways of working, shifts to cloud and microservice architectures, drives automation, digitises experiences and delivers insights from vast data.

This role will perform effective and efficient everyday technology operations for WPP ET. It is a level 1/2 support role at the IT Service Desk and a resource for Infrastructure and Management for project work. The role reports to the Enterprise Technology Operations Lead and collaborates with other teams within Enterprise Technology.

What you'll be doing

• Deliver world-class on-site support services to WPP employees, agencies, and visiting clients, within predefined structures, methodologies, and standards set by WPP ET
• This is a 100% onsite role
• Provide on-site support to the WPP agencies located in Munich, Germany
• Provide on-site support for additional allocations which may require travel (where applicable)
• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to report IT demand and performance data
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis and liaison with internal and external resources to drive resolution and ticket management throughout the process
• Ensure security procedures are followed and third parties are monitored during service engagements
• Escalation of issues to Infrastructure and/or Management teams as required
• Manage and support simple user and office relocations
• Understand unique line-of-business technologies
• Compile, document and maintain the Service Desk knowledge base and standard procedures
• Deploy hardware and software to end users
• Manage and install/remove break/fix or warranty replacements of IT equipment
• IT asset procurement, inventory and lifecycle management
• Collaborate with all IT functions within the Enterprise Technology operating model to fulfil business needs
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure priorities are localised and executed to plan
• Escalation management and collaboration with third-party suppliers to meet business requirements
• Perform basic device troubleshooting and incident handling, including device resets and console access for 3rd level teams as part of incident resolution
• Conduct infra testing pre/post deployment of changes, liaising with local application owners for additional testing
• Facilitate and support refresh of local infrastructure (network and server)
• Support the review of local licensing demand for software assets
• Availability for out-of-hours support where necessary
• Other duties as required

What you'll need

• 3–5 years in an IT help desk / desk-side support role
• Strong cross-platform experience in Windows and Mac, with working knowledge of AV technology
• Excellent problem-solving skills
• Ability to empathize and communicate effectively with end users
• Builds excellent relationships based on trust and mutual respect
• Excellent written and verbal communication skills
• Ability to manage time effectively and set priorities appropriately
• Ability to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together; through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you

• Passionate, inspired people – we aim to create a culture in which people can do extraordinary work
• Scale and opportunity – opportunities to create, influence and complete projects at a scale unmatched in the industry
• Challenging and stimulating work – unique problems to solve and the chance to work with creative problem solvers

Equal opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone belongs and has the same opportunities to progress in their careers.

Next steps

Interested in building your career at WPP? We encourage you to apply through the appropriate channels.