IT Support Employee (m/f/d)

Gulp Ag; Potsdam; On-site; EUR 42,000 - 54,000; Full time

Job summary

Randstad in Potsdam is seeking an IT Support Specialist to ensure the smooth operation of the system landscape. You will be the first point of contact for second-level issues and handle on-site support across locations.

The role requires completed IT training, at least two years in IT support or field service, and a valid Class B licence for on-site deployments. You will document actions in the ticketing system and collaborate with teams to resolve complex requests.

Qualifications

• Completed IT training in system integration or IT systems electronics.
• At least two years of IT support or field service experience.
• Good knowledge of Windows client installation and troubleshooting.
• Experience with peripherals and basic LAN/network technologies.
• Experience with IT service management systems.
• Valid Class B driving licence for on-site deployments.
• Strong teamwork and a structured, independent work style.

Responsibilities

• Analyze and resolve technical issues in second-level support.
• Provisioning, installation, and configuration of hardware and standard software.
• Implement rollouts, migrations, and hardware replacements.
• On-site support at various locations.
• Technical support for network connections and workplace cabling.
• Document activities in the ticketing system.
• Escalate complex requests to downstream departments.
• Adhere to technical and security guidelines when performing tasks.

Skills

Strong teamwork

Structured work style

Independent work

On-site deployment readiness

Education

Training as IT specialist for system integration or IT systems electronics technician

Tools

ITSM tools

Job description

Are you looking for an exciting opportunity where you can directly apply your technical expertise? We are seeking an IT Support Specialist for an IT service provider in Potsdam to ensure the smooth operation of their system landscape. As an IT specialist or IT systems electronics technician, you will be the first point of contact for complex issues. At Randstad, we value diversity and expressly welcome all applications.

Your responsibilities will include:

• Independent analysis and resolution of technical issues in second-level support;
• Provisioning, installation, and configuration of hardware and standard software;
• Implementation of rollouts, migrations, and hardware replacements;
• On-site support at various locations;
• Technical support for network connections and workplace cabling;
• Complete documentation of activities in the ticketing system;
• Qualified escalation of complex requests to downstream departments;
• Adherence to technical and security-related guidelines when performing your tasks.

• Successfully completed training as an IT specialist for system integration or IT systems electronics technician
• At least two years of relevant professional experience in IT support or field service
• Good knowledge of the installation and troubleshooting of Windows client systems
• Practical experience with workplace peripherals as well as basic network and LAN technologies
• Experience working with IT service management systems
• Valid Class B driving licence for on-site deployments
• Strong teamwork skills as well as a structured and independent work style