IT Supporter (m/f/d) - Onsite

GULP Information Services GmbH; Hamburg; On-site; EUR 35,000 - 55,000; Full time

Job summary

Gulp AG in Hamburg is seeking an IT Onsite Support Specialist to keep our IT infrastructure running smoothly. You will assist employees with technical questions on-site, by phone, or remotely.

You install, configure, and maintain workstations (PCs, laptops, monitors, printers, smartphones) and support Windows/macOS and Office 365. You will manage access rights (AD, Entra ID) and document requests in the ticketing system, plus train new colleagues.

Qualifications

• Successfully completed IT training (e.g. IT specialist for system integration) or a comparable qualification.
• Professional experience in IT support (onsite or helpdesk) is an advantage.
• Good knowledge of Windows and macOS operating systems as well as MS Office 365.
• Basic understanding of network technology (LAN, WLAN, VPN).
• High level of service orientation, customer focus, patience and strong problem-solving skills.
• Excellent German and good English skills, both spoken and written.

Responsibilities

• 1st and 2nd level support: be the first point of contact on-site, by phone, or remotely.
• Install, configure, and maintain workstations (PCs, laptops, monitors, printers, smartphones) and ensure hardware rollouts.
• Identify and resolve hardware and software issues and network infrastructure problems.
• Manage access rights and accounts (e.g., in Active Directory, Entra ID/Office 365).
• Record, maintain, and monitor support requests in the internal ticketing system and create user guides.
• Equip new colleagues with IT equipment and train them on the systems.

Skills

Customer orientation

Problem solving

German language

English language

Education

IT training or equivalent qualification

Tools

Windows OS

macOS

MS Office 365

Active Directory

Entra ID

Networking basics (LAN/WLAN/VPN)

Ticketing system

Job description

For our client in the heart of Hamburg, a city that places great value on a modern work environment, we are immediately seeking a dedicated IT Onsite Support Specialist to ensure the smooth operation of our IT infrastructure. This role involves providing expert assistance to employees with all technical questions. Responsibilities include: 1st and 2nd level support: You will be the first point of contact for our employees with IT issues – directly on-site, by phone, or remotely. Hardware and software management: You will install, configure, and maintain workstations (PCs, laptops, monitors, printers, smartphones) and ensure smooth hardware rollouts. Troubleshooting and resolution: You will identify and resolve hardware and software (Windows/macOS) issues as well as network infrastructure problems. User management: You will manage access rights and accounts (e.g., in Active Directory, Entra ID/Office 365). Documentation: You will record, maintain, and monitor support requests in the internal ticketing system and create user guides. Employee onboarding: You will equip new colleagues with the necessary IT equipment and train them on the systems.

• Qualification: Successfully completed IT training (e.g. IT specialist for system integration) or a comparable qualification.
• Experience: Professional experience in IT support (onsite or helpdesk) is an advantage.
• Technical expertise: Good knowledge of current Microsoft Windows (and ideally macOS) operating systems as well as MS Office 365. Basic understanding of network technology (LAN, WLAN, VPN).
• Working style: They are characterized by a high level of service and customer orientation, patience and strong problem-solving skills.
• Communication: Excellent German and good English skills, both spoken and written, complete your profile.