IT Support Director (all genders)

FGS Global (Europe) GmbH; Frankfurt; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading stakeholder strategy firm in Frankfurt seeks an IT Support Director to oversee technical support operations. The role demands deep technical knowledge, leadership, and customer service skills, as you'll manage IT support for local and remote teams. Ideal candidates have a degree in IT, experience in dynamic environments, and proficiency with key IT solutions. An attractive compensation package and a flexible work environment are offered.

Leistungen

Attractive compensation package

Flexible working environment

Diverse and inclusive workplace

Qualifikationen

• At least three years of experience in a similar role.
• Experience in a dynamic company, ideally in professional services.

Aufgaben

• Lead IT Support Analysts across multiple regions.
• Enforce IT policies and collaborate on technology needs.
• Provide IT support for all employees, both onsite and remotely.
• Manage the IT help desk budget for various offices.

Kenntnisse

Leadership

Technical Support

Analytical Skills

Organizational Skills

Proficient in ITSM

Fluent English

Ausbildung

Degree in Information Technology or related field

Tools

Microsoft 365

BMC Helix

ServiceNow

Adobe Creative Cloud

Jobbeschreibung

Overview

With over 1,400 team members in 31 offices across three continents, FGS Global is the world’s leading stakeholder strategy firm. Whether rallying teams around a new strategic direction, executing a complex corporate transformation, facing down an existential crisis, or overcoming political and regulatory headwinds, FGS Global drives clients forward with the clarity and conviction to succeed – building momentum in an increasingly complex, rapidly changing and unforgiving environment.

In Europe, we are a team of more than 450 employees spread across 10 cities, including Amsterdam, Berlin, Brussels, Den Haag, Dusseldorf, Frankfurt, London, Munich, Paris and Zurich. Our clients range from scale-ups to listed companies, family-owned businesses to multinational corporations, whom we advise globally.

The success of FGS Global is a team effort. An important pillar of our success is the outstanding work of our colleagues in the business services and assistance departments. We are convinced that excellence in consulting also requires first-class internal processes and services. Therefore, we are looking for personalities who find solutions where others see problems and want to advance our company side by side with our consultants. No matter in which of our teams - with us everyone has the chance to take on responsibility, to help shape our processes and to develop individually.

Join our team in Frankfurt from now onwards as

IT Support Director (all genders)

Your Mission

As IT Support Director, you will be the primary point of contact for local and remote technical support requests, ensuring a seamless and productive IT environment for all colleagues. This is a hands-on leadership role that blends deep technical expertise, team management, and outstanding customer service.

Your Responsibilities

• Leadership: Mentor and guide IT Support Analysts at FGS locations in the UK, EU, Middle East and Asia, promoting best practices in troubleshooting and technical solutions. Ensure regions follow global IT standards and best practices. Support the Regional IT Business Partner in enterprise initiatives and fostering strong client relationships.
• Strategic Responsibility: Enforce IT policies and guidelines, monitor enterprise management platforms and alerts, and report potential security risks. Collaborate with other IT professionals and departments to address their technology needs.
• Operational Excellence: Act as the first point of contact for technical support in the local office (onsite and remote) as well as for global teams. Provide IT support for all employees, both in-office and virtually, resolving IT support calls and emails across all locations. Manage hardware asset inventory and equipment lifecycle. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Manage the IT help desk budget for the UK, EU, Middle East, and Asia offices.
• Digitalization and Optimization: Identify opportunities to digitalize and optimize IT processes, implementing innovative solutions to enhance efficiency and effectiveness.

Your Profile

What you bring along?

You are an IT professional with a passion for technology and a strong analytical mindset. Specifically, we are looking for:

• Experience and Expertise: You have a degree in Information Technology, Computer Science, or a related field. You also have at least three years of experience in a similar role within a dynamic company—ideally in the professional services sector (e.g., law firm, consultancy, agency).
• Dynamic Leadership: You are proactive, decisive, and hands-on, with proven leadership skills.
• Structure and Reliability: You are highly organized, independent, and conscientious in your working style.
• Agility and Multitasking: You are energized by a fast-paced environment, with the ability to manage multiple projects simultaneously.
• Technical Skills: You possess excellent documentation and process management abilities and handle confidential information with discretion. Practical experience with IT Service Management platforms (e.g., BMC Helix, ServiceNow, FreshService). Proficiency with SaaS solutions including Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, and Slack, and familiarity with Windows 10/11, macOS, Windows Server, Active Directory, and Adobe Creative Cloud. Knowledge of workstation hardware (Windows 11 and Apple MacBooks) and mobile devices (iOS, Android, BYOD).
• Language: Fluent English, both written and spoken; confident in ERP systems and MS Office applications.

What do we offer you?

• An international and inspiring working environment with an exciting variety of topics that impact companies and societies around the world
• Attractive compensation package
• Exciting tasks and creative freedom
• A committed, collegial, and growing team with mutual appreciation and team spirit
• A corporate culture that combines excellence with kindness
• The opportunity to work both flexibly in our offices and from home

You don’t meet every single requirement? Don’t worry about it! We strive to create a diverse, inclusive and authentic work environment. If your previous work experience doesn’t perfectly match every qualification, we encourage you to apply anyway. You may be the right candidate for this or another position.

We look forward to receiving your application. Please enclose a cover letter, a current CV and relevant certificates and references. If you have questions about the job, FGS Global or anything else, contact our HR team at [e-mail].

You can find more information about FGS Global