IT Helpdesk Consultant - L1 Support (F / M / X)

Amaris Consulting; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global consulting firm in Berlin is seeking a Level 1 IT Helpdesk Support Consultant to provide first-level support to employees, ensuring proper functioning of IT systems, devices, and services. Responsibilities include assisting users with IT issues, maintaining hardware, and collaborating with IT teams for complex problems. Candidates should have a proven background in IT support and hands-on experience in user assistance.

Leistungen

Robust training system

Vibrant workplace events

Commitment to CSR initiatives

Qualifikationen

• Proven background in IT Support in a large, international corporate environment.
• Hands-on User Support experience, specifically providing in-person assistance.
• Familiarity with ServiceNow for managing incidents and service requests.

Aufgaben

• Assist with user-reported IT issues, including computers and peripherals.
• Support setup and maintenance of workplace equipment.
• Collaborate with IT experts on complex issues.

Kenntnisse

User Support

Hardware Support

Application Support

ServiceNow

Zoom

Tools

MS 365

Windows OS

Cisco Networking

Jobbeschreibung

Overview

Join us as a Level 1 IT Helpdesk Support Consultant. Your primary role will be to offer first-level support to employees, ensuring the proper functioning of IT systems, devices, and services. You will play a crucial role in the daily operation of IT services by providing quick resolutions to common IT issues and collaborating with other IT teams when needed for more complex problems.

Your Missions

• Provide First-Level Support: Assist and resolve user-reported IT issues, including problems with computers, software applications, and peripherals (e.g., printers, phones, etc.).
• Hardware Support: Support the setup, maintenance, and troubleshooting of workplace and user equipment (laptops, desktops, printers).
• User Support: Offer on-site support to end-users, ensuring technical issues are addressed swiftly and effectively, with a focus on excellent customer service.
• Application Support: Provide assistance with commonly used platforms such as Windows OS and MS 365, resolving software-related issues.
• ServiceNow Support: Utilize ServiceNow to manage, track, and resolve service requests, incidents, and user queries.
• Device Management: Assist with the staging and deployment of iPhones and other mobile devices to staff members.
• Video Conferencing Support: Offer advanced support for Zoom, particularly for hybrid work setups, ensuring smooth operation for virtual meetings.
• Collaboration with IT Experts: Work alongside internal IT Subject Matter Experts to escalate and resolve more complex issues or fulfill user service requests.
• IT Asset Management: Ensure proper management and maintenance of IT assets throughout their lifecycle, including desktops, laptops, and mobile devices.

Your Profile

• Proven background in IT Support in a large, international corporate environment.
• Hands-on User Support experience, specifically providing in-person assistance to end-users.
• Experience with Hardware Support, including the full lifecycle management of workplace and user devices.
• Background in Data Center operations, including the maintenance of network, unified communication, telecom, or backend infrastructure equipment.
• Practical knowledge of Windows OS and MS 365 platforms.
• Familiarity with ServiceNow for managing incidents and service requests.
• Experience with Staging and Deploying iPhones and other mobile devices.
• Advanced understanding of Zoom and hybrid work setups.
• Familiarity with Cisco Unified Communications systems.

Desired Skills

• ITIL certification or familiarity with ITIL methodologies.
• Knowledge of Cisco Networking technologies.
• Experience with Windows 10.
• Proficiency in SSCM and InTune for device management.
• Experience in Office Printing Solutions.
• Enrollment in the Apple Device Enrollment Program.
• Experience with Audio-Visual Infrastructure and Services.

What We Offer

• An international community bringing together 110+ different nationalities.
• An environment where trust plays a central role : 70% of our key leaders started their careers at the first level of responsibility.
• A robust training system with our internal Academy and 250+ available modules.
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).
• Strong commitments to CSR, notably through participation in our WeCare Together program.

Equality & Inclusion

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.