IT Field Service Technician – Full-Time

Jobtailor; Berlin; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Jira

Remote Support Tools

Zusammenfassung

Jobtailor in Berlin is seeking an IT Support Specialist to assist users, diagnose hardware issues, and manage software installations. You will work with Windows 10/11, Microsoft 365, and Active Directory, delivering a service-oriented user experience.

Ideal candidates show strong communication, reliability, and a proactive approach to problem solving, with some server administration experience and German language proficiency (C1).

Qualifikationen

• Completed IT training or equivalent qualification.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience in server administration preferred.
• Experience in client support, hardware diagnostics, and IT hardware setup.
• Proficiency with Jira and remote support tools.
• Basic knowledge of TCP/IP, DHCP, DNS, and VLANs.
• Initial exposure to PowerShell, Wireshark, or OSI model preferred.
• Class B driver's license.
• Willingness to work occasionally at additional locations.
• Strong service orientation with direct user interaction.
• Independent, structured, and reliable working style.
• Excellent communication, friendliness and resilience.
• Very good German language skills (C1).
• Willingness to undergo security screening.

Aufgaben

• IT support including incident handling and user assistance.
• Hardware and software installation and maintenance.
• Office 365 and Active Directory administration.
• Provide excellent user communication with a service focus.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory

Jira

Remote Support Tools

Hardware Diagnostics

Client Support

PowerShell

Wireshark

TCP/IP

DHCP

DNS

VLANs

IT Hardware Setup

Server Administration

Ausbildung

IT Specialist for System Integration

IT Training Certificate

Class B Driver's License

Tools

Jira

Remote Support Tools

Jobbeschreibung

Requirements

• Completed IT training, e.g., as an IT Specialist for System Integration, or an equivalent qualification
• Alternatively, relevant professional experience in IT onsite or field service
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Initial experience in server administration is preferred
• Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
• Proficiency with ticketing systems such as Jira and remote support tools
• Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
• Initial experience with PowerShell, Wireshark, or the OSI model is preferred
• Class B driver's license
• Willingness to work occasionally at additional locations
• Strong service and solution orientation, with enthusiasm for direct user interaction
• Independent, structured, and reliable working style
• Excellent communication skills, friendliness, and resilience
• Very good German language skills, both written and spoken (C1)
• Interest in new IT technologies and personal development
• Willingness to undergo a security screening as part of the hiring process

Core Competencies

Demonstrates expertise in IT support, including incident handling, hardware and software installation, and user assistance. Proficient in Windows 10/11, Microsoft 365, and Active Directory, with strong communication skills and a service-oriented approach.

Highest-signal resume keywords

• Windows 10/11
• Microsoft 365
• Active Directory
• Jira Ticketing System
• Client Support

Hard Skills

• IT Support
• Hardware Diagnostics
• Server Administration
• TCP/IP
• DHCP
• DNS
• VLANs
• PowerShell
• Wireshark
• IT Hardware Setup

Soft Skills

• Service Orientation
• Communication Skills
• Reliability
• Friendliness
• Resilience

Certifications & Qualifications

• IT Specialist for System Integration
• Class B Driver's License

Industry Keywords

• Incident Handling
• Client Support
• Hardware Rollouts
• Security Compliance
• IT Service Support

Tools & Technologies

• Jira
• Remote Support Tools