IT Field Service Technician – Permanent Contract – Full-Time

Jobtailor; Berlin; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin is seeking an IT Support Specialist to act as the first contact for colleagues and handle incidents in 1st- and sometimes 2nd-level support. You will assist users with hardware and software, document activities in Jira, and resolve incidents across client, network, and workplace environments.

The role includes installing and configuring IT hardware, performing relocations and rollouts, supporting network tasks, and ensuring security compliance.

Qualifikationen

• Completed IT training or equivalent qualification.
• Sound knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience with server administration is desirable.
• Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware.
• Proficient use of Jira and remote support tools.
• Basic networking knowledge of TCP/IP, DHCP, DNS, and VLANs.
• Desirable familiarity with PowerShell, Wireshark, or the OSI model.

Aufgaben

• First point of contact for colleagues and responsible for handling incidents in 1st- and, in some cases, 2nd-level support
• Support users with the use of hardware and software
• Document all activities in the Jira ticketing system
• Analyze and resolve incidents in client, network, and workplace environments
• Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
• Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
• Support network-related tasks
• Coordinate external service providers as required
• Work closely with IT colleagues
• Ensure compliance with security and compliance requirements
• Participate in the daily IT service duty rota

Kenntnisse

IT Support

Hardware Diagnostics

Software Installation

Client Support

Server Administration

PowerShell

TCP/IP

DHCP

DNS

VLANs

Ausbildung

IT Specialist for System Integration

Class B Driver's License

Tools

Jira

Remote Support Tools

Wireshark

Jobbeschreibung

• First point of contact for colleagues and responsible for handling incidents in 1st- and, in some cases, 2nd-level support
• Support users with the use of hardware and software
• Document all activities in the Jira ticketing system
• Analyze and resolve incidents in client, network, and workplace environments
• Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
• Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
• Support network-related tasks
• Coordinate external service providers as required
• Work closely with IT colleagues
• Ensure compliance with security and compliance requirements
• Participate in the daily IT service duty rota

Requirements

• Completed IT training, e.g. as an IT specialist for system integration, or an equivalent qualification
• Alternatively, relevant professional experience in IT onsite or field service, e.g. as an IT service technician
• Sound knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Initial experience in server administration is desirable
• Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
• Confident use of ticketing systems, such as Jira, and remote support tools
• Basic networking knowledge of TCP/IP, DHCP, DNS, and VLANs
• Initial experience with PowerShell, Wireshark, or the OSI model is desirable
• Class B driver's license
• Willingness to work occasionally at additional locations
• Strong service and solution orientation, with a genuine enjoyment of direct user contact
• Independent, structured, and reliable approach to work
• Strong communication skills, friendliness, and resilience
• Very good written and spoken German (C1)
• Interest in new IT technologies and personal development
• Willingness to undergo a security screening as part of the hiring process

Core Competencies

Demonstrates expertise in IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in using ticketing systems like Jira and possesses strong knowledge of Windows 10/11, Microsoft 365, and basic networking principles.

Highest-signal resume keywords

• IT Support
• Windows 10/11
• Microsoft 365
• Jira Ticketing System
• Basic Networking Knowledge

ATS Optimization Keywords

Hard Skills

• IT Support
• Hardware Diagnostics
• Software Installation
• Client Support
• Server Administration
• PowerShell
• TCP/IP
• DHCP
• DNS
• VLANs

Soft Skills

• Strong Communication Skills
• Service Orientation
• Reliability
• Friendliness
• Resilience

Certifications & Qualifications

• IT Specialist for System Integration
• Class B Driver's License

Industry Keywords

• Incident Management
• Workplace Relocations
• Hardware Refreshes
• Software Distribution
• Security Compliance

Tools & Technologies

• Jira
• Remote Support Tools
• Wireshark