IT Field Service Engineer (m/f/d)

Velogy Inc.; Münchsmünster; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Velogy Inc. is seeking a Field Service Engineer to deliver on-site and remote IT support for Windows devices and mobile platforms. You will act as a bridge between the DT organization and business stakeholders to ensure IT initiatives meet operational needs and align with business objectives.

You will own the endpoint lifecycle, including imaging, provisioning, policy management, and day-to-day support. English and German fluency are required.

Qualifikationen

• Provide 1st/2nd Level Field Service support to users in one or multiple locations.
• Triage, diagnose and resolve incidents within SLA; escalate to engineering or vendors as needed.
• Install, configure and maintain Workstations, Printers, MFPs, …
• Mobile equipment management with various mobile devices and equipment.
• Maintain IT inventory and asset accuracy.
• Execute user account provisioning, group membership, and license assignment.
• Manage Active Directory, Group Policy, and other Windows-based services.
• Collaborate with IT teams to support business needs.
• Provide 3rd level support for local applications with assistance from the application support team.
• Liaise between the Digital Technology (DT) organization and business stakeholders to align priorities and outcomes.
• Collect and synthesize feedback from end users and business leaders to identify pain points.
• Collaborate with external providers for on-site maintenance and incident management.
• Document system configurations, changes, and procedures.
• Provide technical support and guidance to end users and junior IT staff.
• Stay current with emerging technologies and industry best practices.
• Fluent in English and German.

Aufgaben

• Provide on-site and remote IT support to end users.
• Resolve incidents and maintain device lifecycle (Windows & mobile).
• Interface with DT and business stakeholders to set priorities.
• Assist in provisioning, policy management, and access control.
• Mentor junior staff and document processes.

Kenntnisse

Windows 10/11

Intune

Autopilot

Active Directory

Entra ID (Azure AD)

Microsoft 365

Outlook troubleshooting

Troubleshooting

Communication

Stakeholder management

Teamwork

Mentoring junior staff

End-user support

Multicultural collaboration

Desk-side support

Equipment handling

English & German fluency

Ausbildung

Bachelor’s degree in Computer Science or IT-related field

5-7 years client-facing IT support experience

Microsoft Certifications (MS)

Cisco Certifications

Tools

Mobile device management

Jobbeschreibung

The Field Service Engineer (FSE) delivers on‑site and remote support to end users, ensuring a secure, reliable, and productive digital workspace across Windows devices and mobile platforms. This position will also serve as a key interface between the DT organization and the business, ensuring that IT initiatives align with operational needs and facilitating effective communication between technical teams and business stakeholders. Proactively gather feedback from users and business leaders to improve service delivery and support organizational objectives. The role owns the full endpoint lifecycle—imaging/provisioning, configuration and policy management, account and access provisioning and day‑to‑day support. The FSE acts as the hands‑on interface between users, central engineering teams, and vendors to drive quick resolution, excellent customer experience, and strong compliance posture. Given these responsibilities, an excellent communication background is essential. This role requires a strong technical background, problem-solving skills, and the ability to work both independently and as part of a team.

Responsibilities and accountability

Requirements and expertise

• Provide 1st/2nd Level Field Service support to users in one or multiple locations
• Triage, diagnose and resolve incidents within SLA; elevate to engineering or vendors as needed.
• Install, configure and maintain Workstations, Printers, MFPs, …
• Mobile equipment management: Expertise in supporting and managing various mobile devices and equipment.
• Maintain IT inventory and asset accuracy.
• Execute user account provisioning, group membership, and license assignment.
• Manage Active Directory, Group Policy, and other Windows-based services.
• Collaborate with other IT teams to optimize infrastructure and support business needs.
• Provide 3rd level support for local applications with assistance from the application support team.
• Serve as the primary liaison between the Digital Technology (DT) organization and business stakeholders to ensure shared understanding of priorities, constraints, and outcomes.
• Proactively collect and synthesize feedback from end users and business leaders to identify pain points and opportunities to improve service delivery.
• Collaboration with third parties: Experience working with external providers for on‑site maintenance and incident management.
• Document system configurations, changes, and procedures.
• Provide technical support and guidance to end users and junior IT staff.
• Stay current with emerging technologies and industry best practices.

Personal skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5-7 years experience in a client facing IT Support role.
• Expertise with Windows 10/11, Microsoft Intune (device & app policies, compliance, reporting), Windows Autopilot, Active Directory (users, groups, GPO basics), and Microsoft Entra ID (Azure AD).
• Solid proficiency across Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online) and Outlook troubleshooting.
• Mobile device management for Android Enterprise and iOS/iPadOS (enrollment, profiles, compliance, app deployment).
• Relevant Microsoft and Cisco certifications are highly desirable.
• Excellent troubleshooting and analytical skills.
  
• Effective communication and teamwork abilities.
  
• Stakeholder management & relationship-building.
  
• Excellent capacity to collaborate in a multicultural environment.
  
• Ability to train and mentor junior staff.
  
• Ability to lift/relocate end‑user equipment as part of desk‑side support.
  
• Fluency in English and German.

Application process