IT Support, Systems Administration

Jobtailor; Hamburg; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor in Hamburg seeks an experienced IT Support Specialist to act as the daily contact for departments, handle IMAC tasks, and manage incidents with a focus on reliability and security. You will maintain Microsoft Server environments and Citrix, document resolutions, and coordinate with teams to improve IT operations.

Fluency in German, practical incident management experience, and proactive planning are essential to succeed in this role.

Qualifikationen

• Completed IT training or degree with hands-on incident management experience.
• At least three years in a comparable IT role with focus on service operations.
• Proven experience handling incidents and IT requests efficiently.
• Strong German written and spoken communication skills.

Aufgaben

• Serve as contact point for specialist departments via phone, email, and remote access.
• Perform IMAC tasks for IT and end-user devices and coordinate changes.
• Install, operate, and maintain Microsoft servers and Citrix solutions.
• Analyze, document, and permanently resolve incidents in the ticketing system.
• Monitor IT systems to ensure stable and smooth operations.
• Support security measures and IT projects.
• Collaborate closely with team leads, end users, and IT specialists.

Kenntnisse

Incident Management

Microsoft Server Administration

Citrix Solutions

Microsoft Teams Proficiency

IT Project Support

Ausbildung

Vocational Training in IT

Degree in IT

Tools

Microsoft Server

Citrix

Ticketing System

Collaboration Tools

Jobbeschreibung

• Serve as the point of contact for specialist departments via telephone, email, and remote access in day-to-day operations
• Perform, maintain, and implement install, move, add, and change (IMAC) tasks for IT and end-user devices
• Install, operate, and maintain Microsoft server and client systems as well as Citrix solutions
• Analyze, document, and permanently resolve incidents in the ticketing system
• Monitor IT systems to ensure stable and smooth operations
• Support security measures and IT projects
• Work closely with colleagues, customers, and service providers

Requirements

• Completed vocational training in IT or a degree in IT
• At least three years of experience in a comparable role
• Practical experience in incident and request management
• Proficiency with modern collaboration tools such as Microsoft Teams
• Excellent written and spoken German
• Structured, reliable, and solution-oriented approach with a high level of personal responsibility
• Ability to plan and organize work independently and proactively
• Willingness to work closely and collaboratively with team leads, end users, and IT specialist departments
• Ability to identify and contribute improvement opportunities, such as through standardization or reducing recurring incidents

Core Competencies

Demonstrates expertise in IT support, incident management, and collaboration tools, with a strong focus on maintaining IT systems and enhancing operational efficiency. Proficient in both written and spoken German, with a structured and solution-oriented approach to problem-solving.

Highest-signal resume keywords

• Incident Management
• Microsoft Server Administration
• Citrix Solutions
• Microsoft Teams Proficiency
• IT Project Support

Hard Skills

• IT Support
• IMAC Tasks
• System Monitoring
• Incident Resolution
• Request Management

Soft Skills

• Structured Approach
• Reliability
• Solution-Oriented
• Proactive Planning
• Collaboration

Certifications & Qualifications

• Vocational Training in IT
• Degree in IT

Industry Keywords

• IT Operations
• End-User Devices
• Security Measures
• Standardization
• Improvement Opportunities

Tools & Technologies

• Microsoft Server
• Citrix
• Ticketing System
• Collaboration Tools