IT Desktop Support

Fiontec Technologies GmbH; Gaimersheim; Vor Ort; EUR 40.000 - 50.000; Teilzeit

Zusammenfassung

A technology company in Gaimersheim is seeking a reliable IT Service Desk / IT Support professional for user support at an on-site service point. The role involves first-level support, assisting with Windows 11 issues, and documenting processes. Candidates should possess a strong customer-focused mindset and have relevant IT experience. This is a part-time position with preferred working days on Wednesday and Thursday. The environment requires independent and structured work.

Qualifikationen

• Solid knowledge of Windows 11 is essential.
• Candidates should have experience in IT Service Desk or IT Support roles.
• A friendly and professional appearance is necessary.

Aufgaben

• Provide first-level user support at the on-site Service Point.
• Assist with Windows 11-related issues.
• Intake, analyze, and resolve support requests.

Kenntnisse

Solid knowledge of Windows 11

Experience in IT Service Desk roles

Strong customer and service-oriented mindset

Ausbildung

Formal IT training

Jobbeschreibung

We are seeking a reliable and customer-focused IT Service Desk / IT Support professional to support users at a customer’s on-site service point in Gaimersheim. The role centers on hands-on user support and day-to-day IT operations.

Key Responsibilities

• First-level user support at the on-site Service Point
• Assistance with Windows 11–related issues
• Intake, analysis, and resolution of support requests
• Documentation of processes and tickets in the ticketing system
• General IT service and support activities in an on-site environment

Requirements

• Solid knowledge of Windows 11
• Experience in IT Service Desk or IT Support roles
• Strong customer and service-oriented mindset
• Friendly, confident, and professional appearance
• Independent, structured, and reliable working style
• Formal IT training is an advantage but not mandatory if relevant practical experience and suitable personal skills are demonstrated

Framework Conditions

• Location: Gaimersheim (on-site only)
• Working hours (part-time):
• Preferred: Wednesday & Thursday (full day), Friday (half day)
• Alternative: Tuesday to Thursday (full day), subject to agreement