IT Business Process Inhouse Consultant Customer Services - Plant Maintenance (d/w/m)

Ottobock; Duderstadt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology company located in Duderstadt is seeking a Business Process Consultant with extensive SAP Customer Service and Plant Maintenance experience. This role involves optimizing processes and supporting departments. Candidates should have a relevant degree, fluent German and English skills, and the ability to manage projects effectively. The position offers attractive remuneration, flexible working hours, and various employee benefits.

Leistungen

30 days of vacation

Flexible & family-friendly working time models

Individual personnel development

Corporate benefits and job ticket

Health management offers

Qualifikationen

• Successfully completed studies in business administration, (business) informatics or a comparable field.
• Several years of professional experience and in-depth SAP Customer Service and/or Plant Maintenance Customizing experience.
• Appropriate SAP certifications are desirable.

Aufgaben

• Consulting and support of departments in further development and optimization of business processes.
• Analysis of customer requirements and service messages, creating solution concepts.
• Coordination and management of international Customer Service and Plant Maintenance SAP projects.

Kenntnisse

SAP Customer Service expertise

Project coordination

Business process optimization

Fluent German

Fluent English

Ausbildung

Degree in Business Administration or Informatics

Tools

SAP

Jobbeschreibung

Overview

Global IT is a central partner of Ottobock's global business – we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful. You are in a constructive exchange with colleagues in the department to support them in mapping and optimizing business processes and finding creative solutions. A special focus will be on the redesign of the processes that will be mapped in the S/4HANA system in the future.

Responsibilities

• Consulting and support of the specialist departments/key users in the further development and optimization of "end-to-end" business processes in the customer service and plant maintenance area
• Analysis of customer requirements and service messages, creation of solution concepts and configuration of tools and processes consisting of the SAP standard, SAP add-ons and in-house developments
• Coordination and management of (international) Customer Service and Plant Maintenance SAP projects
• Control of the use of internal and external resources for projects, changes and support in the customer service and plant maintenance area
• Creation and maintenance of system documentation

Qualifications

• Successfully completed studies in business administration, (business) informatics or a comparable field
• Several years of professional experience as well as in-depth SAP Customer Service and/or Plant Maintenance Customizing experience
• Additional SAP process knowledge in the areas of sales, logistics and production
• Appropriate SAP certifications are desirable
• Very good knowledge of German and English, both written and spoken

Benefits

• Attractive remuneration incl. bonus and 30 days of vacation
• Flexible & family-friendly working time models (attractive option for mobile working in the home office)
• Individual personnel development and further training through the Ottobock Academy as well as external training and further education offers
• An open corporate culture with regular team events and an exciting international working environment
• Corporate benefits, job ticket, job bike, health management offers and many other benefits that await you at Ottobock