Information Technology Support Technician

Pomeroy; Düsseldorf; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading technology services company is seeking an IT Support Technician to join their team in Duisburg. Responsibilities include the installation and maintenance of systems, troubleshooting technical issues, and enhancing client relationships. Ideal candidates have 2 years of experience, strong problem-solving skills, and effective communication abilities. A permanent contract is offered after a 6-month probation period.

Leistungen

Permanent contract after probation

Opportunities for development

Qualifikationen

• 2 years of experience in a field service representative or similar role.
• Experience with managing and preserving technical equipment.
• Accustomed to using mobile tools and applications.

Aufgaben

• Collaborates with clients to identify problems and develop effective solutions.
• Responds to or escalates calls within given timeframes.
• Performs installation and maintenance of client systems.

Kenntnisse

Critical thinking

Problem-solving skills

Effective time-management

Interpersonal skills

Communication skills

Jobbeschreibung

Overview

We are seeking a dedicated IT Support Technician to join our team in Duisburg. Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.

We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.

Main Accountabilities

• Collaborates with clients to identify problems and develop effective technical solutions.
• Responds to or escalate calls within given timeframes.
• Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
• Develops and maintains client relationships, identifying opportunities to expand service agreements.
• Assists in development of test and repair processes.
• Liaises with help desks, support centers etc.
• Performs trouble shooting and problem resolution.

Requirements and Qualifications

• 2 years of experience field service representative or similar role
• Experience with managing and preserving technical equipment
• Critical thinking and problem-solving skills
• Team player with effective time-management skills.
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications

Additionally

• We offer a permanent contract after a probationary period of 6 months.

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.