Information Technology Support Specialist

Sharp Brains; Düsseldorf; On-site; EUR 50,000 - 65,000; Full time

Job summary

A technology service provider is seeking a Full-Time Freelance IT Support Engineer in Düsseldorf. The role involves providing desktop support, fault diagnosis, and problem resolution for various operating systems including Windows and Mac. The ideal candidate has over 3 years of IT Support experience, strong troubleshooting skills, and effective communication abilities. This role is on-site and includes maintaining ticket updates for all reported incidents.

Qualifications

• More than 3 years of experience as IT Support.
• Experience in installing, upgrading, and troubleshooting operating systems and applications.

Responsibilities

• Provide break-fix support and fault diagnosis for desktop issues.
• Communicate timely issue statuses and resolutions to customers.
• Maintain and document ticket updates for reported incidents.

Skills

Windows Desktop support

Fault diagnosis

Communication skills

Basic knowledge of Mac OS

Troubleshooting hardware

Job description

Role Type: Full-Time Freelance Contractor

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Dusseldorf, Germany (On-Site)

Responsibilities

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.
• Provide first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.