IT Support Engineer

TECEZE; Dietzenbach; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

TECEZE in Germany is seeking an experienced IT Support Engineer to provide L1/L2 support for end users and maintain enterprise IT infrastructure. You will troubleshoot hardware and software issues and ensure smooth operation of desk IT services.

The role covers onsite and remote support, with emphasis on Windows 10/11, Microsoft 365, Outlook and Teams, plus AD user management and asset handling. Strong communication in German and English is valued.

Qualifikationen

• Experience providing L1/L2 onsite and remote IT support.
• Proficient in Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Outlook and Teams.
• Ability to troubleshoot LAN, Wi‑Fi, VPN, and network connectivity.
• Imaging, deployment and asset management of PCs and peripherals.
• Experience with ITSM ticketing systems.

Aufgaben

• Provide L1/L2 onsite and remote IT support to end users.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams and business apps.
• Diagnose and resolve desktop, laptop, printer, monitor and peripheral issues.
• Support Active Directory including user accounts, passwords and permissions.
• Troubleshoot LAN, Wi-Fi, VPN and basic network connectivity.
• Install, image and maintain PCs, software and peripherals.
• Manage incidents and service requests in ITSM tools within SLA.
• Support hardware replacement, device provisioning and asset management.
• Escalate complex issues to network/server/security teams.
• Maintain technical docs, knowledge articles and asset records.
• Provide professional, customer-focused user support.

Kenntnisse

IT Support / Desktop Support / EUC

Windows 10/11

Microsoft 365 / Office 365

Active Directory

Outlook / Teams

Hardware & Software Troubleshooting

LAN / Wi-Fi / VPN

ITSM / Ticketing Tools

PC Imaging & Deployment

Intune / SCCM / Endpoint Management

German & English communication

Jobbeschreibung

Schedule visit for some sites, preferring freelancers for this site!

Job Summary

We are looking for an experienced IT Support Engineer to provide L1/L2 technical support to end users, troubleshoot hardware and software issues, and maintain workplace IT infrastructure in an enterprise environment.

Key Responsibilities

• Provide L1/L2 onsite and remote IT support to end users.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
• Diagnose and resolve desktop, laptop, printer, monitor, docking station, and peripheral issues.
• Support Active Directory including user accounts, password resets, permissions, and basic group management.
• Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
• Install, configure, image, and maintain PCs, laptops, software, and peripherals.
• Manage and resolve incidents and service requests using ITSM/ticketing tools within SLA.
• Support hardware replacement, device provisioning, software deployment, and asset management.
• Escalate complex issues to network, server, security, and application teams.
• Maintain technical documentation, knowledge articles, and IT asset records.
• Provide professional and customer-focused support to users.

Key Skills

• IT Support / Desktop Support / EUC
• Windows 10/11
• Microsoft 365 / Office 365
• Active Directory
• Outlook / Teams
• Hardware & Software Troubleshooting
• LAN / Wi-Fi / VPN
• ITSM / Ticketing Tools
• PC Imaging & Deployment
• Basic Intune / SCCM / Endpoint Management knowledge preferred.
• German and English communication skills preferred/required depending on the client environment.