Information Technology Support Specialist

Sharp Brains Recruitment; Ennepetal; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is looking for a Desktop Support Engineer for a full-time freelance contract in Ennepetal, Germany. The ideal candidate should have 3-4 years of experience in Windows Desktop support, performing fault diagnosis, and problem resolution. Responsibilities include maintaining systems, troubleshooting hardware/software issues, and providing excellent support to users. Candidates with a basic understanding of networks and printers are preferred. This position is on-site, starting with a contract duration of 1 year, which is extendable.

Qualifikationen

• 3-4 years of experience in Windows Desktop support.
• Experience with troubleshooting and support of various operating systems.
• Basic knowledge of network connectivity and hardware.

Aufgaben

• Provide break-fix and fault analysis for core operating systems.
• Support first and second-level problems for customer issues.
• Maintain updates on all reported incidents.
• Work with vendors to resolve complex AV issues.
• Perform preventive maintenance tasks on computers and printers.

Kenntnisse

Windows Desktop support

Fault diagnosis

Problem resolution

Basic knowledge of Mac OS

Network troubleshooting

Tools

Microsoft Office 2010

Cisco Jabber

Jobbeschreibung

Role Type: Full-Time Freelance Contractor

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Ennepetal, Germany (On-Site)

Responsibilities

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Provide first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

Qualifications

• Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.