Information Technology Support Engineer

Who is Hiring; Kiel; Vor Ort; EUR 38.000 - 60.000; Vollzeit

Zusammenfassung

Who is Hiring is seeking a motivated L2 IT Support Deskside Technician to join the IT team in Kiel. You will provide hands-on technical support, both in person and remotely, to keep hardware, software, and network systems running smoothly.

You will troubleshoot Windows and macOS endpoints, manage Active Directory/Azure AD and Microsoft 365, and support onboarding/offboarding with device provisioning. The role emphasizes collaboration with L3 teams and vendors to resolve complex issues.

Qualifikationen

• Windows and macOS desktop/laptop support
• Active Directory and Microsoft 365 administration
• Networking basics (DNS/DHCP/VPN) understanding
• Experience with ITSM tools and processes

Aufgaben

• Provide L2 deskside and remote support for hardware/software/network issues
• Troubleshoot Windows 10/11 and macOS endpoints
• Image, configure, and maintain workstations and apps
• Manage user accounts via AD/Azure AD and Microsoft 365
• Assist onboarding/offboarding and device provisioning/decommissioning
• Log incidents in the ITSM system (ServiceNow) and track progress
• Collaborate with L3 teams and vendors on complex issues

Kenntnisse

Windows support

macOS support

Active Directory

Microsoft 365

Networking basics

ITIL/ITSM

ServiceNow

Tools

Group Policy

Jobbeschreibung

We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

• 4+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 and/or macOS environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail