Information Technology Support Specialist

SISL Global; München; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT Services Provider is seeking an Entry Level L2 Desktop Support Technician located in Munich, Bavaria. The role involves providing advanced technical support, addressing complex issues, maintaining hardware/software, and ensuring user satisfaction. Candidates should have a degree in IT or a related field, along with 2-4 years of desktop support experience. Proficiency in Windows/Mac operating systems and relevant certifications like CompTIA A+ are preferred.

Qualifikationen

• 2-4 years of experience in desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Relevant certifications like CompTIA A+ or MCDST are a plus.

Aufgaben

• Provide second-level technical support for hardware and software issues.
• Install and maintain operating systems and applications.
• Resolve technical issues related to Windows and Mac.

Kenntnisse

Problem-solving

Communication

Technical support

Analytical skills

Interpersonal skills

Ausbildung

Associate's or bachelor's degree in IT or related field

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Jobbeschreibung

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end‑users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.

Key Responsibilities

• Provide second‑level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Resolve break/fix issues on Windows and Mac computers.
• Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users to ensure satisfaction.

Qualifications

• Associate's or bachelor's degree in information technology, computer science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

This position is located in Munich, Bavaria, Germany.