Support Engineer - Contract | Berlin

Oliver Bernard; Berlin; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Oliver Bernard is seeking an On-Site Support Technician in Berlin to be the go-to technology person onsite. This hands-on L2 role involves solving technical issues face-to-face, owning the local technology environment, and providing immediate assistance to staff.

The ideal candidate has strong enterprise macOS/MacBook support experience, experience with MDM (Jamf or similar), and working knowledge of Okta, Google Workspace, and SSO/MFA. AV/ video conferencing experience is a plus.

Qualifikationen

• Must have strong enterprise macOS / MacBook support experience.
• Experience with MDM / Jamf or similar tools.
• Working knowledge of Okta, Google Workspace and SSO/MFA.
• Comfortable with L2 troubleshooting and endpoint lifecycle management.
• Strong communication skills and a customer-first approach.
• AV / video conferencing experience is a plus.

Aufgaben

• Provide onsite L2 support and manage walk-in technical requests.
• Troubleshoot Mac hardware, software and SaaS issues.
• Manage endpoint provisioning, deployment and lifecycle.
• Support macOS, MDM, Okta, Google Workspace and SSO/MFA.
• Identify recurring issues and contribute to root cause analysis.

Kenntnisse

macOS/macBook support

MDM management

Okta / Google Workspace / SSO

L2 troubleshooting

customer-focused communication

AV / video conferencing

Tools

Jamf

MDM tooling

Okta

Google Workspace

Jobbeschreibung

A client of ours in the Sportswear and Athletics industry is looking for a On-Site Support Technician to join their Workplace Technology team in Berlin.

This is a hands-on L2 support role for someone who enjoys solving technical problems face-to-face and taking ownership of the local technology environment.

What you’ll be doing:

• Provide onsite L2 support and manage walk-in technical requests
• Troubleshoot Mac hardware, software and SaaS issues
• Manage endpoint provisioning, deployment and lifecycle
• Support macOS, MDM, Okta, Google Workspace and SSO/MFA
• Identify recurring issues and contribute to root cause analysis

What we’re looking for:

• Strong enterprise macOS / MacBook support experience
• Experience with MDM / Jamf or similar tools
• Working knowledge of Okta, Google Workspace and SSO/MFA
• Comfortable with L2 troubleshooting and endpoint lifecycle management
• Strong communication skills and a customer-first approach
• AV / video conferencing experience is a plus

This is ideal for someone who wants to be the go-to technology person onsite, rather than working in a high-volume service desk environment.