Desktop Support Engineer

Ampstek; Dresden; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Ampstek is seeking a skilled Desktop Support Engineer to provide end-user technical support and maintain day-to-day IT operations in Dresden. The role focuses on solving Windows issues, managing user accounts, and supporting Microsoft 365 apps.

You will troubleshoot network connectivity, perform device configuration, and document processes. Strong communication and hands-on ITSM experience are valued for successful collaboration with IT teams.

Qualifikationen

• 3+ years of experience in Desktop / IT Support.
• Strong knowledge of Windows 10/11 troubleshooting.
• Hands-on experience with Active Directory.
• Experience supporting Microsoft 365, Outlook, and Teams.
• Good understanding of TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN.
• Hardware and software troubleshooting experience.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira, or similar.
• Good communication and end-user support skills.

Aufgaben

• Provide L1/L2 desktop and technical support to end users.
• Troubleshoot and resolve issues related to Windows desktops/laptops, applications, printers, and peripherals.
• Install, configure, and maintain desktops, laptops, software, and other IT equipment.
• Support Microsoft 365, Outlook, Teams, Active Directory, and user accounts.
• Perform user administration, password resets, account unlocks, and access management.
• Troubleshoot LAN/Wi-Fi, VPN, connectivity, and network-related issues.
• Manage hardware/software incidents and service requests using an ITSM / ticketing system.
• Maintain IT asset and inventory records.
• Escalate complex technical issues to infrastructure or application teams.
• Follow IT security, compliance, and organizational support procedures.
• Prepare and maintain technical documentation and knowledge-base articles.

Kenntnisse

Desktop support

Windows troubleshooting

Active Directory

Microsoft 365/Outlook/Teams

Networking (TCP/IP, DNS, DHCP, VPN)

ITSM / ticketing tools

Communication

Tools

ServiceNow

Jira

Jobbeschreibung

We are looking for a skilled Desktop Support Engineer to provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate should have strong troubleshooting skills and experience supporting Windows environments.

Key Responsibilities

• Provide L1/L2 desktop and technical support to end users.
• Troubleshoot and resolve issues related to Windows desktops/laptops, applications, printers, and peripherals.
• Install, configure, and maintain desktops, laptops, software, and other IT equipment.
• Support Microsoft 365, Outlook, Teams, Active Directory, and user accounts.
• Perform user administration, password resets, account unlocks, and access management.
• Troubleshoot LAN/Wi-Fi, VPN, connectivity, and network-related issues.
• Manage hardware/software incidents and service requests using an IT Service Management (ITSM) / ticketing system.
• Maintain IT asset and inventory records.
• Escalate complex technical issues to the appropriate infrastructure or application teams.
• Follow IT security, compliance, and organizational support procedures.
• Prepare and maintain technical documentation and knowledge-base articles.

Mandatory Skills

• 3+ years of experience in Desktop / IT Support.
• Strong knowledge of Windows 10/11 troubleshooting.
• Hands-on experience with Active Directory.
• Experience supporting Microsoft 365, Outlook, and Teams.
• Good understanding of TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN.
• Hardware and software troubleshooting experience.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira, or similar.
• Good communication and end-user support skills.