Information Technology Specialist

SISL Global; München; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A technology support company in Munich is looking for an experienced L2 Desktop Support Technician to provide advanced technical support and troubleshooting to end-users. Key responsibilities include resolving desktop/laptop issues, maintaining software and hardware, and ensuring optimal performance. Ideal candidates will have 2-4 years of experience, strong knowledge of Windows and Mac systems, and excellent problem-solving skills. The role also involves mentoring junior technicians and working collaboratively within the IT team.

Qualifikationen

• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Active Directory and user account management.

Aufgaben

• Provide second-level technical support for desktop/laptop issues.
• Install, configure, and maintain software applications.
• Perform root cause analysis for technical problems.

Kenntnisse

Troubleshooting Windows

Troubleshooting Mac

Remote support

Interpersonal skills

Problem-solving

Ausbildung

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Jobbeschreibung

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support